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Frequently Asked Questions


Your Oster® Product is designed to be very easy to use.

Whether this is your first purchase or you are familiar with the benefits from many successful years use, you may have interest in knowing more about how these products work and the advantages they provide. We've put together a list of some of the most common questions to help you.

What is your interest area?
Blenders
Electric Knives
Juicers
Stand Mixers
Breadmakers
Electric Skillets
My Blend™
Toaster Ovens
Can Openers
Food Steamers
Rice Cookers
Toasters
Deep Fryers
Hand Mixers
Rotisseries
Wafflemakers
Egg Cookers
Indoor Grills


Blenders
Why won't my Oster® In2itive® blender turn on?
If the Oster® In2itive® Blender isn't powering on properly, check the following:
  1. Is the blender plugged into a working outlet?
  2. Is the jar positioned on the base correctly?
  3. Is the blade assembly tightened all the way?
  4. Did you select a power setting and then press Start? Any other order will cause it not to run the programs.
  5. Was the power button pressed or did the unit shut off? (unit has auto off)
  6. Any of these items could cause the blender not to operate properly.
If all of the above has been checked and the blender will still not power on, please contact a service center.
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Where can I purchase parts for my Oster® Blender?
Parts for Oster® Blenders can be purchased through retailers and also service centers. To find the service center in your area, please click the service center link.
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What does the milkshake blade do for the Oster® Blenders?
The milkshake blade adds 35% more air for thicker, frothier shakes. Hard candy, nuts and other hard foods should not be added to shakes when using this blade.

To locate a service center to purchase a milkshake blade, please contact a service center.

*Milkshake blade not available for the In2itive® blenders.
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Why has my blender blade begun to rust?
It is not common for a blender blade to rust. They are made of stainless steel, but if left in water too long they may rust. To avoid rust, carefully dry the blade assembly immediately after washing.
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Where can I find the wattage information on a blender?
Wattage for Oster® blenders may vary from 450 watts to 500 watts. The Wattage information can be found on the bottom of the base of each blender.
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Why won't my Oster®: blender turn on?
If the Oster® Blender isn't turning on, check the following:
  1. Is the blender plugged into a working outlet?
  2. Did you select a power setting?
If all of the above have been checked and the blender will still not power on, please contact a service center.
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My blender turns on, but why doesn't the blade rotate?
If the blade is not turning, check the following:
  1. Make sure the jar is seated properly on the base of the unit.
If the above has been checked and the blade will still not rotate, please contact a service center.
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How do I remove the blade from the jar of my Oster® In2itive® Blender?
To release the triple blades from the bottom of the Oster® In2itive® jar turn counterclockwise. If necessary, use the feeder cap as a tool to help remove the triple blades. The feeder cap, lid, jar and blades are dishwasher safe.
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Why is my blender jar leaking?
Oster® Oster® Blender:

If your Oster® blender is leaking, check the following:
  1. Is the sealing ring over the blade?
  2. Is the threaded bottom cap on tight enough?
  3. Is the jar cracked at the bottom?
  4. Is the threaded bottom cap cracked?
  5. Is the sealing ring missing?
  6. Is the sealing ring cracked, broken or rotting
  7. Does the item being blended exceed jar capacity?
For replacement parts for an Oster® blender, please contact a local service center.

Oster® In2itive® Blender:

If your Oster® In2itive® jar is leaking, check the following:
  1. Is the gray vinyl sealing ring installed?
  2. Check the position of the sealing ring by viewing through the outside of the jar. Make sure the sealing ring is properly placed onto the blade assembly.
  3. Is the blade assembly properly tightened into the jar?
If you check all points of the blender jar and the leaking still occurs, please contact an authorized service center for a replacement blade and sealing ring assembly.
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Why won't my blender crush ice?
To ensure great results when crushing ice, please follow the steps below:
  1. Feed in 1-3 cubes of ice at a time, making sure not to put too much ice into the jar.
  2. Use the Pulse or Liquefy feature.
  3. Add 1-cup of liquid into the blender jar.
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Breadmakers
Why did my bread not rise as much, at all or rise too much and fall?
When making bread, results will always vary. Below are reasons why bread may not rise as much, at all or rise too much and fall:
  1. Did you forget to put the yeast in? Put the correct amount of yeast in.
  2. Was your yeast old or past the expiration date? Check the dates on all yeast purchases and store yeast in refrigerator to make it last longer.
  3. Was the water too hot or too cold? Water should be room temperature.
  4. Did you measure your salt with a tablespoon instead of a teaspoon? Be careful when measuring - use the correct size of measuring instrument.
  5. Is your machine close to doors or windows? Keep away from doors and windows.
  6. Did you not put in enough sugar or liquid? If the bread does not have enough of these two ingredients, it may not have enough gluten to develop a strong rise. Increase the ratio of bread flour or add 1 1/2 teaspoons to 2 tablespoons of vital gluten.
  7. What type of flour was used and how was it measured? When making bread, bread flour should be used by measuring it in a measuring cup - being careful not to pack it in. Using old flour will also cause bread not to rise.
  8. Are you using quick rise yeast? When using this type of yeast, instead of Active Dry Yeast or Bread Machine Yeast, merely decrease the amount used. As a general guide, we recommend using 1/2 teaspoon of Fast-Rising yeast per cup of flour.
    Example:
    3 cups flour = 1 1/2 teaspoons Fast-Rising yeast
  9. Are you experiencing Hot Weather/Cold Weather/High Humidity? Salt may be increased by 1/8 to 1/4 teaspoon to keep the dough from rising too quickly and then falling.
  10. Still not rising? Increase yeast by 1/2 teaspoon or decrease salt by 1/4 teaspoon.
Helpful Hint:
When putting in salt, sprinkle it around the sides of the bread pan so it does not touch the yeast.
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Where can I get parts (bread pan, kneading blade, etc.) for my breadmaker?
Parts for Oster® breadmakers can be purchased through service centers. To find a service center in your area, please click the service center link.
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I selected the "Wheat" setting, but my breadmaker isn't mixing. Why?
Some Oster® breadmakers have a Wheat delay time of 15 or 30 minutes. This delay allows for a period at the beginning of the cycle to "soften" the ingredients for better results. During the first 15 or 30 minutes, the machine does not mix, but the time will cycle down.
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Why did my bread cave in or collapse (sunken top)?
There are several causes for bread to collapse or cave in (sunken top):

FIRST CAUSES:
  1. Too much yeast
  2. Liquids are present
  3. There is not enough flour
  4. Temperature of the liquids is not correct
RECOMMENDATION:
When correct salt and sugar amounts are used, a small increase of these two ingredients may be a remedy. Or, try reducing the water called for by 1/4 to 4 tablespoons.

SECOND CAUSES:
  1. High humidity or high temperatures are present
RECOMMENDATION:
At such time, add 1 to 2 tablespoons flour or decrease the liquid. A quick-rise yeast may have been used.

TIP:
Too much yeast will cause the loaf to have a course, open grain and a flattened or sunken top.
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Why did my bread turn out hard and not rise?
There are several reasons bread will turn out hard or will not rise:

CAUSES:
  • Yeast was not added
  • Stale flour or stale yeast was used
  • Extra salt, sugar or hot liquids may have killed the yeast and inhibited rising
  • Old flour was used

    Still not rising?
    Increase yeast by 1/2 teaspoon or decrease salt by 1/4 teaspoon.
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    Why can't I select a loaf size?
    The loaf size option is not available when the following selections are made:
    1. ExpressBake® options
    2. Bake Only
    3. Dough Cycles
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    What are the tasks a breadmaker performs during a normal bread cycle?
    When the breadmaker is operating, the machine performs the following tasks:
    1. First knead
    2. First rise
    3. Second rise
    4. Dough continues to rise
    5. Punch down
    6. Final rise
    7. Baking
    *Times of each cycle may vary based on loaf size and cycle selection.
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    How do I bake at high altitudes?
    If you live above 300 feet, you probably already know how to adjust other recipes like cakes and muffins. Higher altitudes tend to:
  • Make dough rise faster
  • Make flour dry

    To compensate for high altitude baking, we recommend the following:
  • Increase the amount of water to the recipe. Sometimes as much as 2 to 4 tablespoons per cup.

    If the bread rises too high:
  • Reduce the amount of yeast. For each teaspoon of yeast, try reducing the yeast by 1/8 or 1/4 teaspoon.
  • Reducing the amount of sugar. For each tablespoon of sugar, reduce the amount by 1 to 2 teaspoons.
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    How do I test my yeast to see if it is still good?
    To test your yeast to make sure it is still good, please see our yeast test below:

    The following instructions can be used to determine the freshness and quality of your yeast. To test, follow these instructions: Place 1/2 cup of lukewarm water into a small bowl or cup. Stir 1 teaspoon of sugar into the water. Sprinkle 2 teaspoons of yeast over the surface. Place bowl or cup in a warm area and allow it to sit for 10 minutes undisturbed. The mixture should foam and produce a strong yeast aroma. If this does not occur, the yeast is inactive and stale and new yeast should be purchased.
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    How can I convert bread recipes to a breadmaker?
    Oster® Breadmakers can be used with your own traditional bread recipes. You can convert any bread recipe to your bread machine if you do not exceed the recommended amount of flour listed below:
  • 1 pound Loaf: No more than 2 cups
  • 1 1/2 pound Loaf: No more than 3 1/2 cups
  • 2 pound Loaf: No more than 4 cups
  • 2 1/2 pound Loaf: No more than 5 cups

    *Results may vary when adjusting a recipe, feel free to experiment.
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    How can I get the kneading blade out of the bread pan?
    If the kneading blade will not come out of the bread pan, try the following:
  • Soak in hot water for 10 to 15 minutes. While holding the wing nut, wiggle the kneading blade.
  • Put vegetable oil on kneading blade shaft before attaching the kneading blade.
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    Why doesn't my breadmaker work or receive any power?
    Breadmakers require 500 to 700 watts of power to use. The following are causes:
    1. Not plugged into a working outlet
    2. Plugged into an outlet with another high wattage appliance
    3. Breadmaker wasn't set properly
    4. Breadmaker lost power after programming or during operation
    After reviewing the above causes of no power for breadmakers, we recommend you make one more attempt to operate the breadmaker before having it serviced at a service center. Please do the following:
    1. Reset the unit, unplugging it from the wall outlet for 5 seconds
    2. Re-plug the unit into a working outlet
    3. Program the unit for basic white bread (be sure pan is in place)
    4. Start the white bread cycle
    If all of the above has been checked and the breadmaker still will not power on, please contact a service center.
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    What happens if the breadmaker bread pan non-stick coating is peeling off?
    Each breadmaker pan has a non-stick coating that helps bread from sticking to the pan. The non-stick coating can peel when metal kitchen instruments are used.

    Replacement pans can be obtained through a service center.
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    Why does my breadmaker have E:EE in the display?
    Some breadmakers will display E:EE. This means that the room temperature is too high to make bread (86oF or more). To reset the unit, press and hold the "Start/Stop" button. Place the bread maker in a cool location before using again.
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    What can I do if the bread sticks to the bread pan?
    Sometimes, bread can stick inside the bread pan. Bellow are some recommendations:
    1. Hit the bottom of the pan hard two times.
    2. After you take the hot pan out of the machine, wrap it with a damp cloth. When it stops sizzling, the bread should slide out.
    3. While wearing hot mitts, turn the wing nut back and forth. Do not make a complete turn or it will make a whole in the bread or break the wing nut.
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    What is the difference between regular yeast and quick active yeast?
    Quick rise yeast has an additional ingredient called Ascorbic Acid that enhances the rising time of yeast.
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    Why does my breadmaker have H:HH in the display?
    Some breadmakers will display H:HH. This means that the bread maker must cool before you bake another loaf. To assist with the cool down, the breadmaker lid can be left open or removed to help cool the unit. Let the breadmaker cool about 15 minutes before baking another loaf.
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    Why doesn't the breadmaker pan come out? I can't get it out!
    Sometimes the breadmaker pan will be engaged tighter than it was when placed into the breadmaker when cycles are started. This is caused during normal operation.

    To get the pan out of the breadmaker, please follow these steps:
    1. Make sure breadmaker and pan is cool. If it is warm, please use an oven mitt.
    2. Grasp the handle of the bread pan and pull straight up or if your pan twists, twist pan clockwise and pull up. You may find a little force is needed to get the pan out.
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    Why didn't my ingredients mix?
    Below are some reasons why the ingredients may not mix:
    1. Pan may not be in all the way
    2. Kneading blade may not be in the pan
    3. Bake ONLY was selected
    4. Power outage
    5. Wheat delay has been selected. Unit may have 15 to 30 minute delay before mixing.
    If after reviewing the above causes the breadmaker will still not mix, the unit needs to be taken to a service center.
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    My breadmaker has "ExpressBake®" options. What do I need to keep in mind when making bread with this cycle?
    Things to Know about ExpressBake® options.

    There are a few things you should know about the ExpressBake® settings that are different than the other settings:
    1. Breads made using ExpressBake® settings tend to have a darker, thicker crust than the other kinds of bread. Sometimes there will be a crack in the top of the crust. This is due to the higher temperatures used for baking. The loaves also tend to be shorter and denser.
    2. You CANNOT use the delay timer for the ExpressBake® settings. This would cool the liquid ingredients and affect the way the bread rises.
    3. You CANNOT use the crust color buttons when baking breads with ExpressBake® settings.
    4. DO NOT open the cover while baking breads with ExpressBake® settings.
    5. If the loaf is hard to remove from the pan, let it sit for about 5 minutes to cool. Shake the bread out of the pan and wait for 15 minutes before slicing.
    6. If you wish to bake another loaf of bread, you must let the breadmaker cool for 20 minutes with the cover open.
    7. YOU CAN use standard bread mixes when baking breads with ExpressBake® settings, but the results may not be as good as the results when using Oster® recipes within this book.
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    Why does my breadmaker have L:LL in the display?
    Some breadmakers will display L:LL. This means that the room temperature is too low to make bread (59oF or less). To reset the unit, press and hold the "Start/Stop" button. Place the breadmaker in a warm room and allow it to warm up.
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    Can Openers
    Why isn't my can opener turning on?
    If the can opener isn't turning on, check the following:
    1. Is the can opener plugged into a working outlet?
    2. Is the can properly placed between the magnet assembly and cutting blade?
    3. Is the handle being depressed after the can is in place?
    If all of the above has been checked and the can opener will still not power on, please contact a service center.
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    Where can I get replacement parts for my can opener?
    Parts for Oster® can openers can be purchased through service centers. To find a service center in your area, please click the service center link.
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    Deep Fryers
    What is the maximum and minimum amount of oil to use in the Deep Fryer?
    For some deep fryers maximum and minimum amounts of oil they hold may vary. We recommend checking the inner pot of the deep fryer for the minimum and maximum markings.

    Oster® deep fryers hold:
    Minimum: 2.0 Liters or 1.5 Quarts or 6 Cups
    Maximum: 2.5 Liters or 2 Quarts or 8 Cups
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    How long do Oster® filters last?
    For Oster® deep fryers that use replaceable filters, the filters should last about 6 months.

    Replacement filters can be purchased through a service center.
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    Why isn't my deep fryer reaching temperatures selected or heating?
    Deep fryers will not heat or appear to be heating for the following reasons:
    1. Unit plug is not in a working outlet.
    2. Units with detachable plugs are not properly plugged into the back of the unit.
    3. Unit was not pre-heated for 25 to 30 minutes.
    4. Units with reset button need to be reset.
    If all of the above have been checked and the deep fryer will still not reach proper temperatures after pre-heating for at least 30 minutes, please contact a service center.
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    Why is my food soggy?
    The reason that food remains soft after cooking is usually because of one of the following reasons:
    1. Too much food has been fried at the same time.
    2. Oil did not reach temperature needed for food being cooked.
    3. Food left sitting after frying.
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    How do I clean my deep fryer?
    To clean the Deep Fryer, follow these directions:
    1. Prior to washing, wipe oil residue and food debris from cooking pot with paper towels.
    2. Wipe heater dry (if applicable) with paper towels until it is free from oily residue. Take care not to bend thermostat wires on heater.
    3. Wash the basket and cooking pot with warm, soapy water.
    4. DO NOT immerse the fryer in water under any circumstances.
    5. DO NOT use scrubbing brushes, chemical cleaners or any abrasive materials to clean the unit.
    6. When cleaning the lid, be sure to remove both filters (if applicable).
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    How much food can I put in my deep fryer basket?
    The basket should not be filled more than 1/2 to 2/3 full (1/4 to 1/2 is best). If you fill the basket more than this, it would cause the temperature of the oil to decrease below the optimal frying temperature and result in foods that are not as light or crispy as they could be.
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    How long is the oil good for after using it the first time?
    The cooking oil deteriorates after 5 or 6 fryings. The cooking oil should not be used if in storage for more than 2 weeks.
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    How long does the deep fryer take to reach desired temperatures?
    Some Deep Fryers heat up faster than others, please see details below for pre-heating times:

    Non-Immersion Element (No element in the Oil): 25 to 30 Minutes

    Immersion Element (Element in the Oil): 7 to 10 Minutes
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    What types of oil can I use with my deep fryer?
    You can use Olive Oil, Vegetable Oil or Peanut Oil. DO NOT USE Butter or Margarines because they will smoke excessively.
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    I have a result button on my deep fryer. How does it work?
    There are times that an Immersion Element unit (Element in the Oil) will not operate. Simply follow the below resetting steps to make the deep fryer operational again:
    1. Unplug the unit from the wall electric outlet.
    2. Allow the unit to cool down.
    3. Check the oil level in your unit. If it is below the minimum level, oil should be added before resetting the unit and resuming cooking cycle.
    4. Remove the control box with heater.
    5. Use a narrow instrument such as a pencil tip or paper clip, press the recessed reset white button on the inside of the control box, located about midway between and behind the heat tubes. Push with enough force and you will hear the relay reset with an audible clicking sound.
    6. Replace the control box with heater onto the main body.
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    Egg Cookers
    Why is the coating of my egg poacher tray peeling?
    The non-stick coating can peel when metal utensils are used. If the non-stick coating is peeling on the egg cooker, a new tray can be purchased through a service center.
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    Where can I purchase an Oster® Egg Cooker?
    An Oster® Egg Cooker can be purchased at a retailer or a service center.
    Store Locator
    Service Center
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    Electric Knives
    How can I sharpen the blades of my electric knife?
    Unfortunately, the blades used with an electric knife cannot be sharpened.

    New blades may be purchased from a service center.
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    Electric Skillets
    Where can I purchase an Oster® Electric Skillet?
    An Oster® Electric Skillet can be purchased at a retailer or a service center.
    Store Locator
    Service Center
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    Where can I purchase replacement parts for my electric skillet?
    Parts for Oster® Electric Skillets can be purchased through service centers. To find a service center in your area, please click the service center link.
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    Food Steamers
    Where can I get replacement parts for my vegetable food steamer?
    Parts for Oster® Vegetable Food Steamers can be purchased through service centers. To find a service center in your area, please click the service center link.
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    When using a vegetable food steamer, what foods go in what basket or how can I cook more than one at a time?
    We make food steamers that come with one or two steamer bowls. If you have two steamer bowls, and you are cooking more than one item (rice and vegetables), we recommend placing the food that will take longer in the bottom steamer bowl and the other in the top steamer bowl.
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    Why is the white rice not cooking all the way in my food steamer?
    Most of the time, white rice not cooking all the way is caused from the use of slow cooking rice. If you are using slow cooking rice, use 1-cup of rice to 1 1/4 cups of water and cook for 35 minutes.
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    How do I clean my vegetable food steamer?
    To clean the vegetable food steamer, please follow the steps below:
    1. Unplug cord from outlet. Before cleaning, allow Steamer to cool.

      Never immerse the Base, Cord or Plug in water.
    2. Empty the drip tray and the water reservoir. If there is a small amount of water remaining inside the water box, you can just turn the unit upside down and water will come out from the water inlet.
    3. Wash lid, steaming bowl, rice bowl and drip tray in hot, soapy water. Rinse and dry all parts, or wash on top rack of dishwasher.
    4. Clean reservoir with soapy water then wipe with damp cloth.
    5. Do not use abrasive cleaners.
    6. The lower steaming bowl and the rice bowl can be stored inside the upper steaming bowl with the lid on top.
    7. In hard water areas, the scale may build up in the heating element. If scale is allowed to accumulate, the steam could turn off before the food is cooked. So, after 7 to 10 uses, pour 3 cups clear vinegar into the water reservoir then fill with water up to the HI level. Do not place lid, steaming bowl, rice bowl and drip tray in this procedure.
    8. Plug in and set timer to 20 minutes. When the timer rings, unplug cord from outlet. Allow the unit to cool completely before emptying water reservoir. Use cold water to rinse the water reservoir several times.
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    Hand Mixers
    My beaters are rusting. How can I prevent this?
    To prevent beaters from rusting, make sure you wipe them dry after each time they are washed.

    New beaters can be obtained through a service center.
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    What are the hand beaters made of?
    Hand beaters are made of aluminum with a chrome plating.
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    Why won't my beaters stay in the head of the mixer?
    If the beaters are not staying in the head of the mixer, be sure to check that they have been inserted properly.

    If they have been inserted properly, the mixer needs to be serviced by a service center. To find a service center in your area, select the service center link.
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    Why isn't my mixer turning on?
    If the mixer isn't turning on, check the following:
    1. Is the mixer plugged into a working outlet?
    2. Has a speed setting been selected?
    If all of the above have been checked and the mixer will still not power on, please contact a service center.
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    Where can I purchase replacement beaters, bowls and other mixer accessories?
    Replacement beaters can be obtained through a service center.
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    Where can I purchase a new Kitchen Center?
    The Kitchen Center is no longer available and was discontinued in 1994. If you need service and you would like to find a service center in your area for service parts of accessories, please select the service center link.
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    Indoor Grills
    Where can I purchase an Oster® Indoor Grill?
    An Oster® Indoor Grill can be purchased at a retailer or a service center
    Store locator
    Service Center
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    Where can I purchase replacement parts for my indoor grill?
    Parts for Oster® Indoor Grills can be purchased through service centers. To find a service center in your area, please click the service center link.
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    Juicers
    Where can I purchase replacement parts for my juicer?
    Parts for Oster® juicers can be purchased through service centers. To find a service center in your area, please click the service center link.
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    I like pulp in my juice. How can I get my juicer to have pulp in the juice?
    The Oster® juicer is designed with a reamer and pulp scraper assembly that removes pulp as you are juicing. To add pulp, simply scrap the amount of pulp needed out of the reamer/pulp scraper and add to juice.
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    My Blend™
    Why has my blender blade begun to rust?
    It is not common for a blender blade to rust. They are made of stainless steel, but if left in water too long they may rust. To avoid rust, carefully dry the blade assembly immediately after washing.
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    My blender turns on, but why doesn't the blade rotate?
    Make sure the jar is seated properly on the base of the unit.
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    Why won't my blender turn on?
    Check the following:
    Is the blender plugged into a working outlet?
    Is the jar positioned on the base correctly?
    Is the blade assembly tightened all the way?
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    What order should I put my ingredients in?
    For optimal blending, always be sure to put liquid ingredients in the sport bottle first.
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    How do I turn it on?
    Once the blade assembly is securely fastened onto the open end of the sport bottle, simply press the sport bottle into the base to initiate blending. Be sure to match up the arrow on the blade assembly to the arrow on the blender base to ensure the pieces are properly aligned.
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    What if my blender stopped working in the middle of blending something?
    In the event that the unit loses power, it’s possible that the motor was overheated. In this case, the thermal fuse has activated and turned off the blender in order to cool itself down. Unplug the unit and wait 15 minutes. This should reset the fuse and be able to blend again.
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    Why does my Sport Bottle still smell bad after being cleaned?
    Depending on the type of ingredients used, an odor may linger within the sport bottle. Next time after cleaning, try storing the blender without the lid or blade assembly attached to the open end.
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    Is this BPA free?
    Yes, any piece that touches food is BPA-Free, including the sport bottle, drinking lid, and blade assembly.
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    Will a sport bottle work with a different color base?
    Yes, any color MyBlend™ sport bottle will work with any color MyBlend™ blender base.
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    Can I use my MyBlend™ sport bottle with a regular Oster® blender base?
    No, your MyBlend™ sport bottle will only work with the MyBlend™ blender base.
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    How do I clean my MyBlend™?
    All parts except the blender base are dishwasher safe. You may put the sport bottle, drinking lid, and blade assembly in the dishwasher. To clean the blender base, use a damp soft sponge with a mild detergent to clean the outside.
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    Is it dishwasher safe?
    Yes, all parts except the blender base are dishwasher safe.
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    Can I put hot ingredients in the sport bottle?
    No, it is not advised to put hot ingredients into the sport bottle.
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    Where can I purchase parts?
    Parts can be purchased on www.ostermyblend.com or by calling customer service.
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    Are there recipes available?
    Yes, there are recipes available in the instruction book as well as on www.Oster.com.
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    Why is my blender leaking?
    Check the following:
    Is the grey sealing ring in the blade assembly?
    Is the blade assembly attached tight enough?
    Is the jar cracked?
    Is the blade assembly cracked?
    Is the grey sealing ring cracked, broken or rotting?
    Does the item being blended exceed jar capacity?
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    My bottle cap is stuck in the base. How do I get it out?
    First unplug the unit. Then re-tighten the bottle into the cap strongly to achieve a good grip. Then try again to remove from the base by turning it counter-clockwise.
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    Rice Cookers
    How long does it take for rice to cook in my Rice Cooker?
    About one-half hour is required to cook a full pot of rice. Test times ranged between 33 and 36 minutes. This applies to both brown rice and white rice.
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    After rice is cooked, how long does the Rice Cooker need to be kept in the warm position?
    After rice is cooked, it must be kept in the warm position for 15 minutes.
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    Why does my Rice Cooker boil over?
    Rice Cookers may boil over. To avoid this, rinse the rice 3 to 4 times before putting it into the Rice Cooker.
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    What type of measurements are used with the Oster® Rice Cooker and Instruction Manual?
    Measurements are in Chinese quantities, not regular ounces. One American cup is equal to 3/4 Chinese cup.
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    What are some Hints for best results in my rice cooker?
    For best results, do not open the unit immediately after the cooking cycle has completed. The rice should be allowed to settle for several minutes before serving.

    Stir the rice thoroughly before serving.

    Do not keep rice warm for more than 12 hours.

    For softer rice, allow the rice and water to soak in the inner pot for 10 to 20 minutes before cooking.

    Do NOT use metal utensils or sharp objects as this will damage the non-stick coating of the inner pot.

    Do not warm up the rice again after the unit has been unplugged.

    Empty the condensation collector cup after each use.
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    How much water should I use with my rice cooker with different types of rice?
    Type of Rice:Cups of Water Ratios:
  • Oriental/Soft Rice: 2 Cups of Water, 1 Cup of Rice
  • Basmati/Indian Firm Rice: 1.5 Cups of Water, 1 Cup of Rice
  • Brown Rice Varieties: 2 Cups & 2 Tablespoons Water, 1 Cup Rice
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    Where can I purchase replacement parts for my rice cooker?
    Parts for Oster® Rice Cookers can be purchased through service centers. To find a service center in your area, please click the service center link.
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    Rotisseries
    Where can I purchase replacement parts for my rotisserie?
    Parts for Oster® rotisserie can be purchased through service centers. To find a service center in your area, please click the service center link.
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    Why doesn't my vertical rotisserie turn?
    If the vertical rotisserie is not turning, be sure the pan drive is in place. The pan drive looks like a pyramid with the top cut flat and goes underneath the drip pan directly in the center of the base of the rotisserie.

    If the pan is missing, a replacement pan drive can be obtained through a service center.
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    How long does it take to cook chicken?
    It takes approximately 20 minutes per pound to cook a chicken.
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    Stand Mixers
    Where can I purchase Mixing Accessories?
    Visit www.jardenstore.com to purchase Mixing Accessories.
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    How do I prevent my beaters from rusting?
    Beaters must be dried immediately after washing in order to prevent rusting.
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    What if the motor stops working?
    The amount of batter being mixed is too large. Decrease the amount of batter.
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    What if my dough is too heavy?
    The amount of batter being mixed is too large. Decrease the amount of batter.
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    What if the dough is creeping up the beaters?
    Make sure that they are on correctly. Put a little cooking oil on the stem of the beaters.
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    Where can I purchase an Oster® Stand Mixer?
    You can purchase a stand mixer at any participating retail outlet. They are distributed through on-line retailers, mass merchants and Specialty stores.
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    Where can I order parts?
    Go to Oster.com or call (800) 334-0759.
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    Toaster Ovens
    I would like recipes for my toaster oven. How can I get some recipes?
    Recipes
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    Which elements are supposed to light up on my toaster oven for each setting?
    When using Sunbeam® and Oster® toaster ovens, certain heating elements heat up, depending on setting. Please see below information:

    ON BAKE
    When the baking cycle is selected, the top and bottom element will heat up.

    ON BROIL
    When the broil cycle is selected, the top element will heat up.

    ON TOAST
    When the toasting button is depressed, the top and bottom element will heat up.
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    Why is only one element heating up on my toaster oven?
    When using the Toasting feature, make sure the oven temperature control is not in the Broil mode.
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    Are cooking times the same on toaster ovens and regular ovens?
    Cooking times may vary depending on personal preferences. Also remember that, because your toaster oven is smaller than your regular oven, it will heat up faster and will maintain the temperature better. Therefore, cooking times in a toaster oven will generally be shorter than those in a regular oven.
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    Why won't my toaster oven door stay open one inch?
    The door will remain open at the first notch which is two or three inches instead of one inch.
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    What does each setting mean on my toaster oven?
    Below is an explanation of each setting:

    Warm
  • The "Keep Warm" feature ranges in temperature from 130oF to 180oF.
  • Top elements are at 1/2 power.
  • Bottom elements will not be on.
  • The thermostat dial must be set on a temperature for "Warm" feature to work.

    Broil
  • Elements will glow red on "Broil."
  • Ends of elements may appear to be "burned out." They are not.
  • Highest temperature setting.
  • The thermostat dial must be set on a temperature for the unit to broil.

    Bake
  • Full elements will glow on the "Bake" setting. Top elements will be at 1/2 power.
  • Thermostat cycles on and off.
  • A temperature must be set for "Bake" function to work.

    Toast
  • Temperature dial must be set on the "MAX" setting.
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    What can I do if my toaster oven has discolored and I can't clean it?
    High heat appliances can have some discoloration, this is normal. Please see below instructions to work on reducing the discoloration:
    1. Clean with a soft scrub and soap.
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    Can I put foil in my toaster oven?
    No. Placing foil in the unit may cause the unit to heat up over 500 degrees. For this reason we do not recommend using foil in the toaster oven.
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    How do I clean my toaster oven?
    Before cleaning your Oster® Toaster Oven, unplug it and allow it to cool.
    1. To clean, wipe with damp cloth. DO NOT IMMERSE IN WATER! Make sure to use only mild, soapy water.
    2. Abrasive cleaners, scrubbing brushes and chemical cleaners will damage the continuous clean coating on this unit. Empty crumb tray frequently to avoid accumulation of crumbs.
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    Why isn't my toaster oven turning on?
    If the toaster oven isn't turning on, check the following:
    1. Is the toaster oven plugged into a working outlet?
    2. Has the timer or continuous on knob been turned on?
    3. Does the temperature dial have a temperature selected?
    If all of the above has been checked and the toaster oven will still not turn on, please contact a service center.
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    Toasters
    My toaster has a light above the lighter/darker knob. Why doesn't the light turn off?
    It is normal for the light to remain lit constantly while the toaster is plugged in. Unplug the toaster to have the light turn off.
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    What is "Toast Logic® technology?"
    Toast Logic® is a technology used in Oster® Toasters. It adjusts the toasting time to compensate for the toaster's temperature and voltage input during the toasting cycle.
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    Why is my toaster creating an odor?
    During manufacturing, the toasting elements can have dust that needs to burn off before first using your toaster. Please follow the steps below:
    1. Without inserting any food into the bread slots, push the bread lever all the way down until it locks. (The cartridge will not lock if the toaster is not plugged into a power source.)
    2. The first toasting process will preheat the new elements and burn off any dust, which may have accumulated during storage. It is normal for this burn off to create an odor.
    Your Oster® toaster is now ready to use.
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    How do I clean my toaster?
    To clean your toaster, please see below cleaning steps:

    After use and before cleaning, unplug the toaster power cord from the power outlet and wait for the toaster to cool.
    1. Wipe the outside of the toaster with a damp cloth and then dry it with another cloth or paper towel. Do not use abrasive cleaners; they will damage the toaster's finish.

      WARNING: Do not use any pointed or sharp articles for cleaning the inside of the toaster; this may damage the toaster.
    2. Lightly tap the side of the toaster to dislodge any crumbs caught in the toast chamber. Remove the crumb tray and empty it. Wipe the tray clean with a damp cloth or place it in the top rack of your dishwasher for cleaning. Be certain to put the crumb tray back into the toaster before using the toaster again.

      WARNING: Empty the crumb tray frequently. Crumbs will accumulate in the crumb tray and could catch fire if not emptied periodically. Wipe the non-stick surface on the top of the bread slots with a damp cloth and dry it with another cloth or paper towel.
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    Why is my toast not toasted evenly?
    If your toast is not toasting even, your toaster is in need of cleaning. Please see below cleaning steps:

    After use and before cleaning, unplug the toaster power cord from the power outlet and wait for the toaster to cool.
    1. Wipe the outside of the toaster with a damp cloth and then dry it with another cloth or paper towel. Do not use abrasive cleaners; they will damage the toaster's finish.

      WARNING: Do not use any pointed or sharp articles for cleaning the inside of the toaster; this may damage the toaster.
    2. Lightly tap the side of the toaster to dislodge any crumbs caught in the toast chamber. Remove the crumb tray and empty it. Wipe the tray clean with a damp cloth or place it in the top rack of your dishwasher for cleaning. Be certain to put the crumb tray back into the toaster before using the toaster again.

      WARNING: Empty the crumb tray frequently. Crumbs will accumulate in the crumb tray and could catch fire if not emptied periodically. Wipe the non-stick surface on the top of the bread slots with a damp cloth and dry it with another cloth or paper towel.
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    Why won't the latch stay down on my toaster?
    If the latch on your toaster will not stay down, check the following:
    1. Is the toaster plugged into a working outlet? The toaster must be plugged in and have power running to it or the lever will not stay down.
    If the above has been checked and the latch of the toaster will not stay down, please contact a service center.
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    Does my toaster have Anti-Jam protection?
    All toasters manufactured after November 2001 are equipped with the UL required Anti-Jam. What this means is that if a toasting product gets jammed, the toaster will shut off automatically.
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    My toaster has a bagel button. What does this button do?
    The bagel button is used to toast items such as bagels or English muffins. Bagels and English muffins are thicker and take longer than regular bread to toast. When this feature is selected, the toaster will adjust the toasting time.
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    My toaster has a frozen button. What does this button do?
    The frozen button is used for frozen toasting foods. When this feature is selected, the toaster will automatically defrost your food and then toast it in one easy step.
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    My toaster has a warm button. What does this button do?
    The warm button is used for warming foods that have already been toasted that might have cooled. When this feature is selected, the toaster will warm your food without further toasting.
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    When I use my Oster® toaster (6320, 6321, & 6322), only the inner elements light up. Why?
    These models of Oster® toasters have a special bagel toasting feature. When the bagel button is selected for models 6320, 6321, & 6322, the inside of the bagel will be toasted while the outside of the bagel will be warmed. The toaster will heat the center elements more than the outer elements and that may give the illusion that only the inner elements are working. This allows better toasting for bagels and English muffins.
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    Which setting should I select on my toaster?
    When adjusting the lighter/darker setting, you can adjust how light and how dark the toaster toasts your food. Your selection should vary based on the moisture content, thickness of bread and your darkness preference. The setting will remain unless the toaster is unplugged or the settings are changed.
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    Wafflemakers
    Why are my waffles sticking to the grids?
    Below are some causes for waffles sticking to the grids of the waffle maker:
    1. Too much oil or a lack of oil.
    2. Batter may stick if there is no egg yolk in it; must have egg yolk or oil for non-stick.
    3. It is always recommended to spray a non-stick product on the plates. This helps reduce the chances of sticking.
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