1. Be sure that the unit is plugged into a working outlet.
  2. When initially setting up the coffeemaker, it is necessary to wait at least 20 minutes to allow the water in the internal tank to reach the ideal brewing temperature.
  3. When brewing consecutive pots of coffee, it is necessary to wait 10 minutes in between to allow the water in the internal tank to reach the ideal brewing temperature.
  4. Be sure that the Warmer Plate Switch has been switched to "ON" (SB11 ONLY ).
  5. Be sure that the Reservoir Power Switch has been switched to "ON".
  6. IF the above suggestions do NOT resolve your problem, please contact your closest Authorized Service Center.