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<div class="bvseo-question-answer" data-questionid="2430843">
<h2 class="bvseo-question">
Is this product made in China?
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<div class="bvseo-author">Asked by: lincoln78</div>
<div class="bvseo-answer" data-answerid="2081323">
Hey there! We're glad you've asked. The parts are from the U.S and it's assembled in China.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-12-28</div>
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<div class="bvseo-question-answer" data-questionid="1708458">
<h2 class="bvseo-question">
what is the best way to clean this appliance. We obviously have &quot; hard?&quot; water and i have found stains on the bottom the glass container as well as on the metal base where the water heats. Do you recommend adding some baking soda to remove these stains?
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<div class="bvseo-author">Asked by: mama goo</div>
<div class="bvseo-answer" data-answerid="1726842">
We thank you for reaching out! We suggest you to follow the steps below; 1. Pour white vinegar into a spray bottle. 2. Spray the vinegar onto the outside of the kettle and wipe off the stains with a clean, soft rag. 3. Fill the kettle with a mixture of one part water and one part vinegar. 4. Bring the mixture to a boil. 5. Swish the liquid around and pour it out to remove hard water deposits from inside the kettle. If you can still see any hard water stains inside, repeat steps three, four and five. If you need further assistance, kindly give us a call at (800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-08</div>
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<div class="bvseo-question-answer" data-questionid="1704700">
<h2 class="bvseo-question">
Hi! We love our kettle but the mesh piece in the spout has ripped through. Can I order the part or is there any way to fix it? Thanks!
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<div class="bvseo-author">Asked by: KDJ07</div>
<div class="bvseo-answer" data-answerid="1726634">
Oh no! We're sorry to hear this. This is definitely not the kind of experience that we want you to have. We'd like to learn more about your specific situation and make things right. Please give us a call at 1-(800) 334-0759. You can reach us between the hours of 9AM-6PM EST Monday-Friday. Our product specialists will be more than willing to assist you.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-14</div>
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<div class="bvseo-question-answer" data-questionid="1367003">
<h2 class="bvseo-question">
Need carafe for Oster 12 cup electric coffee pot. Where can I buy one?
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<div class="bvseo-author">Asked by: Furry Sugar</div>
<div class="bvseo-answer" data-answerid="1724782">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Oster products. You can purchase Oster products and replacement parts at any of our retail partners. You may find this link helpful for the complete list of our online and in-store authorized retailers: https://www.oster.com/service-and-support/Retailers.html#?sortby=newest If you need further assistance, kindly give us a call at (800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Fri 9am-6pm, EST.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-03-12</div>
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<div class="bvseo-question-answer" data-questionid="1514077">
<h2 class="bvseo-question">
How do you make coffee with it?
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<div class="bvseo-author">Asked by: ccfromsc</div>
<div class="bvseo-answer" data-answerid="1719437">
Thank you for reaching out! We would like to inform you that this is an electric kettle where you can only heat water. You can call us at (800) 334-0759 if you require further assistance and we are available Mon-Sat 9am-6pm, EST.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-03-09</div>
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<div class="bvseo-question-answer" data-questionid="1517806">
<h2 class="bvseo-question">
Our kettle is started leaking. Please let me know what we can do.
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<div class="bvseo-author">Asked by: Vishal F</div>
<div class="bvseo-answer" data-answerid="1715885">
Thank you for that question and we are sorry to hear about your issue with your electric kettle. Please call us at 1-(800) 334-0759. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you! Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-03-05</div>
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<div class="bvseo-question-answer" data-questionid="1101883">
<h2 class="bvseo-question">
The on/off button broke on our kettle, there are two TINY pieces of plastic that broke off the button lever on the inside. I am certain i could get the kettle running again if i could just get a replacement button. Can i order a replacement button?
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<div class="bvseo-author">Asked by: RandoG</div>
<div class="bvseo-answer" data-answerid="1178848">
We're sorry to hear that your button broke. We'd love to help determine the best way to help you. Please call us at (800) 334-0759. You can reach us between the hours of 9AM-6PM EST Monday-Friday. An Oster product specialist will be happy to help you.
<div class="bvseo-author">Answered by: OsterSupport</div>
<div class="bvseo-pubdate">Date published: 2018-02-20</div>
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<div class="bvseo-question-answer" data-questionid="1094687">
<h2 class="bvseo-question">
Hi My water kettle filter mesh is worn out. How can I order a new filter mesh? Thank you.&nbsp;
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<div class="bvseo-author">Asked by: Towhidur</div>
<div class="bvseo-answer" data-answerid="1170817">
The filter in is not a replaceable part of the kettle and cannot be purchased separately. The absence of this filter will not affect the performance of the kettle, but it may affect the quality of the water dispensed. Thanks!
<div class="bvseo-author">Answered by: OsterSupport</div>
<div class="bvseo-pubdate">Date published: 2018-02-13</div>
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