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<div class="bvseo-question-answer" data-questionid="4748992">
<h2 class="bvseo-question">
What color should light be on top once fully charged? Does color change for various reasons?
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<div class="bvseo-author">Asked by: Sskristin</div>
<div class="bvseo-answer" data-answerid="3583605">
Hello, Thank you for your inquiry about our Silver Electric Wine Opener. The light indicator on the top of the opener does not change color. It will always be red. If you have more questions, please reach out to us via the &quot;Contact Us&quot; form on our official website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Oster Consumer Care.
<div class="bvseo-author">Answered by: OSTER® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-11-19</div>
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<div class="bvseo-question-answer" data-questionid="4766200">
<h2 class="bvseo-question">
The cork was removed, but it went too far inside the unit and I cannot get the opener to release it. Any suggestions? Otherwise, it's a great tool.
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<div class="bvseo-author">Asked by: jdg12</div>
<div class="bvseo-answer" data-answerid="3579780">
Hello, Thank you for reaching out to us regarding our Silver Electric Wine Opener. While we are glad to hear that the wine opener met your expectations, we are sorry to hear that the cock is stuck in it. You can try to move the cork back in the opener, then push the button down and you will slowly push the cork inside on the side to make sure it would come out of the bottle opener. If you require assistance, please reach out to us via the &quot;Contact Us&quot; form on our official website. We&rsquo;re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Oster Consumer Care.
<div class="bvseo-author">Answered by: OSTER® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-11-13</div>
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<div class="bvseo-question-answer" data-questionid="4581709">
<h2 class="bvseo-question">
battery doesn't hold charge
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<div class="bvseo-author">Asked by: weak battery</div>
<div class="bvseo-answer" data-answerid="3325452">
Hello, We appreciate the time you took to provide feedback on our Oster&reg; Silver Electric Wine Opener with Chiller. We are sorry to hear that it did not meet your expectations. So we can assist you, please reach out to us via LiveChat or https://www.oster.com/support/contact-us and we will be happy to assist further. Thank you! Oster Consumer Care
<div class="bvseo-author">Answered by: Oster Support Team</div>
<div class="bvseo-pubdate">Date published: 2024-12-04</div>
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<div class="bvseo-question-answer" data-questionid="4549513">
<h2 class="bvseo-question">
The electric wine opener does not go up and down. Can I send it in for a replacement or repair?
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<div class="bvseo-author">Asked by: Carol8090</div>
<div class="bvseo-answer" data-answerid="3308088">
Hello Carol. We are sorry to hear about the issue with your Oster&reg; Silver Electric Wine Opener with Chiller. Please reach out to us directly via our Oster &quot;Contact Us&quot; website at https://www.oster.com/support/contact-us and we will be happy to explore possible warranty options. Thank you, Oster&reg; Consumer Care
<div class="bvseo-author">Answered by: Oster Support Team</div>
<div class="bvseo-pubdate">Date published: 2024-10-02</div>
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<div class="bvseo-question-answer" data-questionid="4392868">
<h2 class="bvseo-question">
where can I buy new screws for opener if original breaks?
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<div class="bvseo-author">Asked by: TJhoward</div>
<div class="bvseo-answer" data-answerid="3212948">
Thank you for reaching out to Oster&reg;. We appreciate the opportunity to respond to your inquiry about the wine opener parts, We will be more than happy to assist you. If you will need new parts for the wine opener then you can contact us directly to check our resources and availability since the unit has a 1 year warranty. Hope it helps. Have a great day!
<div class="bvseo-author">Answered by: OSTER® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-12-14</div>
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<div class="bvseo-question-answer" data-questionid="4148853">
<h2 class="bvseo-question">
I have the wine cooler, insert packs got holes in them and leaked, Can I buy just the cooling packs?
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<div class="bvseo-author">Asked by: Red hat lady</div>
<div class="bvseo-answer" data-answerid="3064319">
Thank you for reaching out to Oster&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Currently, this unit's replacement insert packs are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. For warranty claims, take note that your Oster&reg; Silver Electric Wine Opener has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day! https://www.oster.com/support/contact-us
<div class="bvseo-author">Answered by: OSTER® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-11-23</div>
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<div class="bvseo-question-answer" data-questionid="3986755">
<h2 class="bvseo-question">
Is it possible to get a new charging stand and plug
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<div class="bvseo-author">Asked by: R2022</div>
<div class="bvseo-answer" data-answerid="2962028">
Thank you for reaching out to Oster&reg;. We appreciate your support with our brand. The Oster silver electric wine opener with chiller has no parts for sale. It is our commitment to replace the entire unit if it has defects. Please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have one year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: OSTER® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="3443709">
<h2 class="bvseo-question">
Where is this product made
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<div class="bvseo-author">Asked by: Dee22</div>
<div class="bvseo-answer" data-answerid="2711212">
Thanks for contacting Oster&reg;! We appreciate the opportunity to respond to your inquiry and your interest with our products. Most of our products are made in China, but materials are US made and finished products are tested in the US. Hope this helps! Have a nice day!
<div class="bvseo-author">Answered by: OSTER® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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