<!--begin-bvseo-questions--> <!--begin-questions--> <div id="bvseo-questionsSection"> <div class="bvseo-question-answer" data-questionid="3304438"> <h2 class="bvseo-question"> My wine opener has a cork inside and ran out of charge. &amp;nbsp;Unfortunately I can&amp;rsquo;t recharge it with the cork inside. &amp;nbsp;How do I remove the cork? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: AdyV</div> <div class="bvseo-answer" data-answerid="2618943"> Thank you for contacting the Oster&amp;reg; Brand. We value your continued support of our products and we are sorry to hear that you&#39;re having a hard time removing the cork from your electric wine opener. No worries, we are here to help.&#13;&#10;&#13;&#10;To remove the cork, simply depress the upper part of the switch. The spiral will turn in a counterclockwise direction and release the cork. It has been noted that the Electric Wine Opener may experience problems with a small percentage of plastic/ synthetic corks and undersized corks, if in this case the cork should be removed manually.&#13;&#10;&#13;&#10;Your wine opener has a year limited warranty. If this doesn&#39;t resolve your issue, we&#39;d like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-10-06</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2787041"> <h2 class="bvseo-question"> Why does the soft back of the unit become very sticky. Is there something to clean it with or what can I do to remove the tacky feeling of the soft back. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Bill 27</div> <div class="bvseo-answer" data-answerid="2284634"> Thank you for contacting Oster&amp;reg;! We are sorry to hear that the back part of your Oster&amp;reg; electric wine opener had become sticky. Sometimes, due to environmental conditions like temperature and UV exposure, the rubber can break down and become sticky. You can mix some baking soda with water to create a thick paste that is about the consistency of toothpaste. Rub the paste over the surface with a cloth, then rinse clean. We hope this helps! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-05-29</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2441715"> <h2 class="bvseo-question"> How do you work the foil cutter? The blade don&amp;rsquo;t seem to be exposed in a way they can touch the bottle? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: AnnS</div> <div class="bvseo-answer" data-answerid="2207387"> Thank you for reaching Oster&amp;reg; Brand. You need to grip tightly the foil cutter so it can touch the bottle then pull it up. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-04-19</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2470474"> <h2 class="bvseo-question"> I have had this opener for a couple of years and have loved it. The opener always had a blue light on top. However, we recently moved and after plugging the base in, the light has changed to a red solid state color. Is there a problem with the unit now? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Josh20</div> <div class="bvseo-answer" data-answerid="2200368"> Thank you for reaching Oster&amp;reg; Brand. The red light stays illuminated as long as the wine opener is on the base and the base is plugged in. Two lights should stay on, it will not change when the opener is fully charged. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-04-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2471462"> <h2 class="bvseo-question"> Like the person before me, I have had new wine opener charging for over 20 hrs. and the light on the base is still red and the bulb on the actual opener has diminished from full bright red to a small file of red&amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Baba</div> <div class="bvseo-answer" data-answerid="2200345"> Thank you for reaching Oster&amp;reg; Brand. You just need to charge the wine opener for 6-8 hours. The red light stays illuminated as long as the wine opener is on the base and the base is plugged in. Two lights should stay on, it will not change when the opener is fully charged. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-04-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2552302"> <h2 class="bvseo-question"> I got this from my son this last Christmas. He is in the wine industry and bought me this opener. It did not 3 months and was used no more than 10 times. Now it will not charge enough to open 1 bottle. As a gift how do I return? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: RandyM</div> <div class="bvseo-answer" data-answerid="2156665"> Thanks for reaching out. We&#39;re sorry to hear that your Oster&amp;reg; Silver Electric Wine Opener is not charging enough. Kindly unplug and replug the charger after 3 minutes or plug this to another working outlet. If this doesn&#39;t fix the issue, please call our Consumer Care Department at 1-(800) 334-0759 or email us at osterconsumercare@newellco.com and we&#39;d be glad to assist you further. Have a nice day. <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-03-19</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2459763"> <h2 class="bvseo-question"> No one has answered the question yet: Does the LED change color when fully charged? Mine stays red. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Kerrirn05</div> <div class="bvseo-answer" data-answerid="2156145"> Hi there! Thanks for reaching out. The LED won&#39;t change color when the electric wine opener is fully charged. For your reference, it will take approximately 6-8 hours to recharge your electric wine opener. <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-03-18</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2424252"> <h2 class="bvseo-question"> Can the rechargeable battery be replaced? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Anonymous</div> <div class="bvseo-answer" data-answerid="2156061"> Hi there! Thanks for reaching out. The battery can&#39;t be replaced. <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-03-18</div> </div> </div> </div> <script type="text/javascript"> if (document.getElementById('bvseo-questionsSection')) { document.getElementById('bvseo-questionsSection').style.display = 'none'; } </script> <!--end-questions--> <!--begin-pagination--> <ul id="bvseo-paginationSection"> <li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.oster.com/beverage/oster-silver-electric-wine-opener/SP_440178.html?bvrrp=Main_Site-en_US/questions/product/2/SP_440178.htm">Oster&reg; Silver Electric Wine Opener Questions - page 2</a></li> </ul> <!--end-pagination--> <ul id="BVSEO_meta" style="display:none!important"> <li data-bvseo="bvDateModified">y_2021, m_11, d_25, h_18CST</li> <li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.20</li> <li data-bvseo="cp">cp_1, bvpage1</li> <li data-bvseo="co">co_hasquestionsanswers, tq_15</li> <li data-bvseo="cf">loc_en_US, sid_SP_440178, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li> <li data-bvseo="diagnostics">clientName_oster</li> </ul> <!--end-bvseo-questions--> <ul id="BVSEOSDK_meta" style="display: none !important;"> <li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li> <li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li> <li data-bvseo="ct_st">questions, product</li> </ul>