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<div class="bvseo-question-answer" data-questionid="4097752">
<h2 class="bvseo-question">
I can I obtain a new tray and basket for my&nbsp;Oster Digital Air Fryer Oven with RapidCrisp, Stainless Steel, 12-Function Countertop Oven with Convection? &nbsp;Thank you.
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<div class="bvseo-author">Asked by: ROBERT100</div>
<div class="bvseo-answer" data-answerid="3030410">
Thank you for reaching out to Oster &reg;. We appreciate your support with our brand. The Oster Digital RapidCrisp Air Fryer Oven has no replacement parts for sale. It is our commitment to replace the entire unit if it has defects. Please contact us directly regarding the warranty replacement. Take note that your unit has a 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-01</div>
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<div class="bvseo-question-answer" data-questionid="4070894">
<h2 class="bvseo-question">
What material is the interior?
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<div class="bvseo-author">Asked by: HappyOsterCustomer</div>
<div class="bvseo-answer" data-answerid="3012675">
Thank you for reaching out to Oster&reg;. We appreciate the opportunity to respond to your inquiry. The interior of the Oster&reg; Digital RapidCrisp&trade; Air Fryer Oven is coated with an easy-clean surface that makes clean-up simple. The non-stick coating is made up of galvanized or aluminized steel. We hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-20</div>
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<div class="bvseo-question-answer" data-questionid="3931652">
<h2 class="bvseo-question">
What&rsquo;s the best way to clean the interior of the oven?
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<div class="bvseo-author">Asked by: Sid D</div>
<div class="bvseo-answer" data-answerid="2927302">
Thank you for reaching out to Oster&reg;. We appreciate the opportunity to respond to your inquiry about the best way to clean the interior of the oven. To clean this, please follow the steps below. - Wipe off any loose bits of grime with a damp microfiber cloth. - Pour the baking soda in the bowl. Slowly add water to the baking soda to make a paste. - Spread the paste on the inside of the oven. - Let this sit for around 15 to 20 minutes. - Moisten a clean microfiber cloth and wipe the paste away. Hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-01-21</div>
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<div class="bvseo-question-answer" data-questionid="3928911">
<h2 class="bvseo-question">
Hello, can I use other baking pans? For example molds for cupcakes or cakes.
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<div class="bvseo-author">Asked by: Valery340</div>
<div class="bvseo-answer" data-answerid="2927267">
Thank you for contacting the Oster&reg;. We appreciate the opportunity to respond to your inquiry about using other baking pans in this air fry oven. Yes, you can absolutely use any other baking pans in this air fry oven. Hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-02-07</div>
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<div class="bvseo-question-answer" data-questionid="3917848">
<h2 class="bvseo-question">
When asked about the interior materials one of your answers states it has a non stick coating for easy cleaning and another states that it does not. Can you please disclose what the interior is made of and whether there is a coating (Teflon or otherwise)?
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<div class="bvseo-author">Asked by: Swim123</div>
<div class="bvseo-answer" data-answerid="2926212">
Thank you for reaching out to Oster&reg;. We appreciate your interest with our product. The interior of the oven is coated with an easy-clean surface, which is made up of galvanized or aluminized steel and not with Teflon. Hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-02</div>
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<div class="bvseo-question-answer" data-questionid="3637964">
<h2 class="bvseo-question">
Bake function. When I use it, the controls default to 450 degrees for 25 minutes. When I try to change time, it does not decrease, but only increases.&nbsp; Also, if in the middle of cooking, I want to stop or cancel the bake. The cancel button doesn&rsquo;t work
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<div class="bvseo-author">Asked by: Tazbigdog</div>
<div class="bvseo-answer" data-answerid="2831358">
Thank you for reaching out to Oster&reg;. We are sorry if the oven malfunctions in the bake setting. That s definitely not the experience that we want you to have. No worries, we are here to help. To remedy this issue, please reset the air fryer oven by unplugging it and letting it reset for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work properly. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the oven's performance. Your air fryer oven has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly at https://www.oster.com/support/contact-us in order to help you get to the best resolution. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-12-11</div>
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<div class="bvseo-question-answer" data-questionid="3270134">
<h2 class="bvseo-question">
Can I clean the inside with oven cleaner?&nbsp;
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<div class="bvseo-author">Asked by: Lnix</div>
<div class="bvseo-answer" data-answerid="2599612">
Thank you for reaching out to Oster&reg;. We appreciate your interest with our product. Yes, you can use an oven cleaner to clean the interior of this Oster&reg; Digital RapidCrisp&trade; Air Fryer Oven, 9-Function Countertop Oven with Convection. Hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-09-28</div>
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<div class="bvseo-question-answer" data-questionid="2624975">
<h2 class="bvseo-question">
How do I adjust for darker toast&nbsp;
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<div class="bvseo-author">Asked by: DaveH</div>
<div class="bvseo-answer" data-answerid="2510331">
TSSTTVDAF2: Rotate knob until &quot;Toast&quot; is selected. Then use +/- buttons for either temp or time to select a value from 1 to 7. 1 is very light, and 7 is dark. The instructions provided by Oster Consumer Care several months ago are completely WRONG for this oven!
<div class="bvseo-author">Answered by: HSS1</div>
<div class="bvseo-pubdate">Date published: 2021-08-24</div>
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<div class="bvseo-question-answer" data-questionid="2428079">
<h2 class="bvseo-question">
How many watts does the toaster oven fryer have and why do some of them have 1800 watts
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<div class="bvseo-author">Asked by: Lady123</div>
<div class="bvseo-answer" data-answerid="2510329">
The label on the back of the oven lists 1700 watts for the TSSTTVDAF2. The info on web site is WRONG.
<div class="bvseo-author">Answered by: HSS1</div>
<div class="bvseo-pubdate">Date published: 2021-11-10</div>
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<div class="bvseo-question-answer" data-questionid="2806342">
<h2 class="bvseo-question">
I'm looking for the owners manual for this model for the dehydration function.
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<div class="bvseo-author">Asked by: JayP</div>
<div class="bvseo-answer" data-answerid="2510328">
As of 8/22/21, the manual for this product TSSTTVDAF1 and 2 is NOT AVAILABLE on the Oster web site or anywhere else.
<div class="bvseo-author">Answered by: HSS1</div>
<div class="bvseo-pubdate">Date published: 2022-05-30</div>
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<div class="bvseo-question-answer" data-questionid="3048612">
<h2 class="bvseo-question">
My oven door bracket broke and the door can no longer stay shut. I keep getting the run around...only had the unit for 4 months
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<div class="bvseo-author">Asked by: Cec121</div>
<div class="bvseo-answer" data-answerid="2457898">
Thank you for contacting Oster&reg;! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Oster&reg; Digital RapidCrisp&trade; Air Fryer Oven, 9-Function Countertop Oven with Convection. We are sorry to hear that your door bracket broke only after 4 months of owning the product. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. This is certainly not the experience that we want you to have. We will make sure that our design and production team are made aware of this. Your toaster oven has a 1 year limited warranty. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-08-03</div>
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<div class="bvseo-question-answer" data-questionid="2834813">
<h2 class="bvseo-question">
This is my first toaster oven I don&rsquo;t see any button to use just to reheat something like a piece of pizza, lasagna bowl of soup plate of food?
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<div class="bvseo-author">Asked by: Dsowter</div>
<div class="bvseo-answer" data-answerid="2341578">
Thank you for contacting Oster&reg;! We appreciate your interest and support with our products. When using the Pizza Function, you will be using the dedicated Pizza Drawer located in the lower part of the Convection Oven. Preheat according to pizza box instructions. Turn the Function dial to Pizza. The oven will automatically be preset at the default temperature for optimal cooking performance. Turn the Timer to desired cook time. Hope this helps!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-22</div>
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<div class="bvseo-question-answer" data-questionid="2672037">
<h2 class="bvseo-question">
What is the interior made of? Is it stainless steel? Thank you.
</h2>
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<div class="bvseo-author">Asked by: Cecille</div>
<div class="bvseo-answer" data-answerid="2224850">
Thank you for reaching Oster&reg; Brand. We understand that you wanted to know more about the materials used in the interior of the Oster&reg; Digital RapidCrisp&trade; Air Fryer Oven, 9-Function Countertop Oven with Convection. Don't worry! We are here to help. The interior of the oven is coated with an easy-clean surface that makes clean up simple. A damp or soapy wash cloth is all that is necessary to remove dirt. Many people confuse this with the &ldquo;Self-Cleaning&rdquo; interior of their full size oven. No Toaster Oven has a self-cleaning interior. The outside of the unit is also easy to keep clean, because the paint has a very smooth surface. The non-stick coating is made up of galvanized or aluminized steel. Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-05-25</div>
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<div class="bvseo-question-answer" data-questionid="2432725">
<h2 class="bvseo-question">
Do the interior walls, bottom and top of the inside of this oven have a non-stick coating ? If so, is the coating PFOA and PTFE free?
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<div class="bvseo-author">Asked by: Matt419</div>
<div class="bvseo-answer" data-answerid="2203277">
Thank you for reaching Oster&reg; Brand. There is no non-stick coating on the inside of any of our toasters. This is because these surfaces need to reflect heat. Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-08-27</div>
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<div class="bvseo-question-answer" data-questionid="2439141">
<h2 class="bvseo-question">
Can i broil hotdogs and do i need to line the wire basket with foil
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<div class="bvseo-author">Asked by: Pat H</div>
<div class="bvseo-answer" data-answerid="2200551">
Thank you for reaching Oster&reg; Brand. Yes, you can broil hotdogs. Do not cover the rack with foil but you can line cookie sheet with aluminum foil and place hot dogs on the cookie sheet. Broil 10 minutes, or until hot dogs start to brown and are heated through, turning occasionally. Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-06-24</div>
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<div class="bvseo-question-answer" data-questionid="2642781">
<h2 class="bvseo-question">
Just bought the TSSTTVDAF1 model. Notice some white smoke but only on one side and steam on the glass door on the opposite side while airfrying. Also noticed the unit turns on by itself when in airfry mode. Is it supposed to do that?
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<div class="bvseo-author">Asked by: mightymouseod</div>
<div class="bvseo-answer" data-answerid="2199604">
Thank you for reaching Oster&reg; Brand. Thank you for taking the time to share your experience. That is definitely not the kind of experience that we want you to have. Please contact us for assistance. We look forward to assisting you. Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-15</div>
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<div class="bvseo-question-answer" data-questionid="2625566">
<h2 class="bvseo-question">
Can you purchase a second tray to use two trays at once
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<div class="bvseo-author">Asked by: Epers</div>
<div class="bvseo-answer" data-answerid="2188159">
Thanks for reaching out to Oster. Yes, you may. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Oster products. You can purchase Oster products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Bed, Bath &amp; Beyond, Kohl's, Macy's, Amazon, Target, Walmart, Meijer, QVC, Costco, Kroger, The Home Depot, BestBuy, and Sam's Club.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-06</div>
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<div class="bvseo-question-answer" data-questionid="2499250">
<h2 class="bvseo-question">
Can I get a recipe for a whole chicken
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<div class="bvseo-author">Asked by: Rose 1849</div>
<div class="bvseo-answer" data-answerid="2157005">
HI there! You can visit our website and look for the recipe that you need for a whole chicken.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-03-19</div>
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<div class="bvseo-question-answer" data-questionid="2487387">
<h2 class="bvseo-question">
How do I get it to stop smelling like it&rsquo;s burning? &nbsp;&nbsp;
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<div class="bvseo-author">Asked by: Law 1968</div>
<div class="bvseo-answer" data-answerid="2135990">
Oh no! This is definitely not the experience we want you to have. Kindly fill-up this form https://www.oster.com/en_CA/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-02-26</div>
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<div class="bvseo-question-answer" data-questionid="2420719">
<h2 class="bvseo-question">
Where can I find a PDF copy of the User Manual for this?
</h2>
<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: HawkDM</div>
<div class="bvseo-answer" data-answerid="2122525">
Hi there! For us to assist you further, please call us at 1-(800) 334-0759. For your convenience, our product specialist is available Mondays - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-06</div>
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<div class="bvseo-question-answer" data-questionid="2478460">
<h2 class="bvseo-question">
i would like to buy another racks
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<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: babs12</div>
<div class="bvseo-answer" data-answerid="2122160">
Thanks for reaching out! As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Oster products. You can purchase Oster products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers: Amazon, Walmart, Target, Bed, Bath &amp; Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot. Hope this helps!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-08-29</div>
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</div>
<div class="bvseo-question-answer" data-questionid="2427450">
<h2 class="bvseo-question">
Can this be used to warm up leftovers or a cup of coffee ?
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<div class="bvseo-author">Asked by: Not mechanically inclined</div>
<div class="bvseo-answer" data-answerid="2119284">
Yes, this can be used to warm leftovers as I do this alot by setting a lower temperature on the bake function. There is also a keep warm setting which is good to warm up smaller items but would take longer to heat. Also, I wouldn't use this to heat a cup of coffee, you would probably get better results from heating on the stovetop or in the microwave.
<div class="bvseo-author">Answered by: ksisaacs</div>
<div class="bvseo-pubdate">Date published: 2021-02-08</div>
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