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3.4 out of 5 Customer Rating
Oster® Extra Large Digital Countertop Oven is rated 3.4 out of 5 by 240.
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Out of Stock

Oster® Extra Large Digital Countertop Oven

3.4 out of 5 Customer Rating
Oster® Extra Large Digital Countertop Oven is rated 3.4 out of 5 by 240.
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Final Sale: may not be returned or exchanged
Final Sale: may not be returned or exchanged

Product Details

Description
Cook with the convenience of an oven on your countertop using the Oster Extra Large Digital Countertop Convection Oven. Perfect for the holidays when you need extra oven space or just for cooking dinner quickly on a weeknight, this large countertop convection oven uses convection technology to distribute heat evenly for thorough cooking and excellent results. The oven's generously sized interior offers enough space to accommodate two large take and bake pizzas, a family sized chicken, a roast, or 18 slices of bread. Its two adjustable racks can be placed in two positions, allowing you to customize the space whether you’re cooking a tall roast or baking chocolate chip cookies. An energy efficient alternative to turning on the full size oven, this convection oven uses 50 percent less energy and offers digital settings, including bake, broil, toast, pizza, and defrost options, to take the guesswork out of cooking. A 90 minute timer with auto shut off feature lets you know with a bell when your food is ready. The Oster Extra Large Digital Countertop Convection Oven includes a baking pan and an integrated broiling rack. Oven shuts off when the timer beeps.
  • Countertop convection oven features convection technology for fast, even heating
  • Digital settings for pizza, bake, broil, toast, and defrost
  • Large interior fits 2 take and bake pizzas, a family sized chicken, or 18 slices of bread
  • Easy clean interior and 90 minute timer with auto shut off feature
  • Includes 2 oven racks, a baking pan, and an integrated broiling rack. Watts: 1500W
Specifications
    • Model #: TSSTTVDGXL
    • Dimensions: 24" L x 21.5" W x 16.7" H
    • Color: Stainless Steel
    • Weight: 26 lb
    • Wattage: 1500 Watts
    • SAP #: TSSTTVDGXL
Product Instructions
Care & Maintenance
Always turn your unit off, Unplug and let it cool before cleaning. Do not submerge unit in water. To clean exterior wipe with a damp cloth. Use only mild soapy water. Clean the rack, trays and accessories with a small amount of dishwashing liquid and a non-abrasive sponge or cleaning pad. Empty crumb tray frequently to avoid accumulation of crumbs.
Warranty
1 Year Limited Warranty. See Instruction Manual for Additional Details.
Rated 1 out of 5 by from Terrible Design! Botton Breaks after 4 months The "Digital Flat Panel Botton" design is a Huge Problem! 1. The botton makes no sound when you press it, so you have no idea whether the oven starts or not. 2. The default Temperature & Minutes setting make it Very Inconvenient that you need to adjust it every time by pressing the botton one at a time! What a waste of time! 3. The "Start" botton breaks after 4 months of using it. This is similar problem as other users' reviews. Now the oven won't start the temperature & it becomes a big junk sitting on our kitchen countertop. I used to own an Oster Toaster Oven-turn knob style for more than a decade with almost daily usage. Now the design & durability of this digital oven is no comparasion.
Date published: 2015-07-05
Rated 5 out of 5 by from Best "small" appliance to date! First of all... Oster takes Extra Large to a new level!!! This oven is huge! Large pizzas fit without issues! I was hesitant at first, but I am so glad I decided to keep this easily accessible in the kitchen. We made pizzas, cookies & even baked apple pies for Thanksgiving in it. Sleek stainless steel is easy to clean up, looks great. The oven is very easy to use, set the temp, set the timer an walk away. The entire house doesn't heat up, and the short cooking time keeps the utility bills low. I did get this item as a sample to test. I would strongly recommend this for anyone looking.
Date published: 2014-12-04
Rated 1 out of 5 by from Everything wrong already... I bought this oven a week ago. The buttons do not work correctly and every time I try to set the temperature it changes the clock! The temperature setting doesn't work correctly and it never stops preheating so the food is burnt within a few minutes and still frozen inside! There is nothing in the directions about the screen and whether it is supposed to say power and clock all the time. I have always had a small toaster oven I used constantly.......this oven doesn't work right and it does not fit on a regular shelf because it has a huge metal back on it! Very disappointed, I hate this oven!
Date published: 2015-05-07
Rated 4 out of 5 by from Like a real oven! I was pleasantly surprised by how much I enjoy this oven. I use it severely times a week to quickly cook things instead of heating up my regular oven. It does cook things faster (especially on the convection setting) so you do have to keep an eye on things, but that's ok! I really like the classy sleek look- it fits into my kitchen well and doesn't look like just any ol toaster oven. My only complaint is that it is not insulated very well and the outside does get very hot, but since things do require shorter cooking times this is a manageable "downside". I would recommend this oven to anyone looking for a bit of extra oven space( especially over the holidays!) or anyone who just wants a quick cooking appliance.
Date published: 2014-12-04
Rated 5 out of 5 by from Good product for the money! I received the oyster convection oven as a sample product to test. First, let me state that the oyster oven worked very well. The oven did exactly what I wanted it to do and cooked thoroughly in a good amount of time. Second the oven looks great. It shines and matches my kitchen well. It is not too large to take up too much counterspace. Lastly I received compliments on the oven itself from friends and family coming over during the holidays. I think the oven did what it was supposed to do overall. My only complaint is when opening and closing the door if they'll week at times. Potentially stronger hinges might be needed. Although I did not have any problems.
Date published: 2014-12-06
Rated 5 out of 5 by from I love this oven! I read lots of reviews and looked and several ovens before buying this one. I've had it a month now and I haven't turned on my stove's oven since I bought this. I have used bake, toast, pizza, warm, and defrost functions and they all work exactly as they should. It does cook faster than a traditional oven so I have had to adjust cooking times, but everything I cook comes out perfectly. I've baked pizza, cookies, biscuits, chicken and a cake. Note - for things like rising crust pizza and cakes the bottom rack position is best. I am extremely pleased with this purchase and would recommend it to anyone. Also- it keeps perfect time, I have not had the issue with clock that some previous posters did.
Date published: 2017-08-12
Rated 3 out of 5 by from A Good Back Up I used the Extra-Large Digital Toaster Oven with Convection Bake In addition to my regular oven after I received it free to write this review. It was great for heating things up when I didn't want to use my oven but not so good for baking. My muffins turned out crispy on top; not burnt, but crisp. Also I didn't this the convection feature saved me any time. Would be a good option for an apartment when a large free-standing oven is not an option. I wish Oster included specific directions for cooking with the convection oven or recipes.
Date published: 2014-12-05
Rated 5 out of 5 by from Love It! Owned 4 Years...Still Works Great! I bought this oven so I wouldn't use so much propane on smaller meals. I have since moved and have an electric stove. I have only used my large oven during large holiday dinners. Other than that, I always use the countertop oven for EVERYTHING. I seen another post that said they had issues with biscuits. I've always cooked my biscuits in this oven without any issues. The "Toast" setting is perfect for either toast or reheating pizza. The racks are easily removable. I do with the timer would go for longer and the broiler setting went to 500 degrees. Other than that, I have no complaints at all. I actually raved about this oven so much to a friend, she also bought one and loves it as well!
Date published: 2017-06-05
Rated 1 out of 5 by from I HAD A SMALLER COUNTER TOP IT WAS A BLACK&DECKER I DID SOME RESURCH SHWED THIS TO BE ON TOP OF THE LIST SO I BOUGHT ONE ITS VERY NICE LOOKING LARGE INSIDE BUT !!! I BROILED SOME KBOBS TOOK 30 MIN FOR 2 THEN I TRYED TO TOAST 2 PEICES OF BREAD PUT ON SHADE 6 HAD TO DO TWICE TO GET TOAST THEN BREAD WAS JUST DRIED OUT THOUGHT GIVE IT A WEEK TRIED K BOBS AGAIN SAME PROBLEM SO I BOUT THE $60 CHEAPER BLACK & DECKER SAT NEXT TO THIS ONE PUT A PIECE OF BREAD IN EACH STARTED AT SAME TIME THE BLACK & DECKER WAS DONE IN 2 MIN ACTUALLY PRETTY DARK THE OSTER I LET TOAST 7 MIN BARRLY BROWN THE BLACK & DECKER ALSO HAS TE QUARTZ HEATING ELEMENT GETS HOT MUCH FASTER NOT SURE WHY EVERY ONE LIKES THE OSTER VERY DISAPOINTED RETURNED IT KEEPT THE CHEAPER B&D
Date published: 2018-03-19
Rated 1 out of 5 by from HORRIBLE The buttons never worked. I could not broil or hit end ever. Now I cannot change the temperature. I wish it had dials instead of the buttons that don't work. I wanted this so badly but I am so disappointed that has never worked as it was supposed to. Something is wrong with the touch pad design and always has been. Wish I could find another extra large oven with dials. When I do coax it into working, it has great results.
Date published: 2016-09-03
Rated 5 out of 5 by from Can't live without thi oven. Can't! We've had this over for almost three years now. In the last two years, we haven't used our built in oven.....not once. We use the big oven to store snacks. I can cook a 6 pound roast in it with ease and two large pizza's at the same time. The oven tends to run about 25 degrees hotter so some foods need to be watched until you know how it will cook for you. This oven does take up a lot of room, but it's worth losing a little counter space. Hey Oster, when are you going to make an induction burner? I could then move my oven to the stove top with the burner. No need to every replace the built in oven. Good job Oster on making great products.... my mixer is over 30 years old.
Date published: 2016-04-26
Rated 5 out of 5 by from Fantastic! It took me 4 days to get brave enough to try this oven out. It was my birthday present to myself. I absolutely love it. I don't think I'll ever use the big oven again, except for storage. I've made dog cookies, people cookies, cakes, oven fried chicken, broccoli tots, oven roasted herbed potatoes, meatloaf and last night, rice pudding. I've toasted large rolls in it too. I've used both the regular and convection bake functions in it. Everything bakes evenly without heating up the house. And yes, I have recommended it to several friends. It will be a Christmas present for one of them.
Date published: 2015-12-01
Rated 4 out of 5 by from Met all my expectations! The Oster Extra-Large Digital Toaster Oven with Convection Bake has met all of my expectations. While I knew it would be Extra-Large, it is just that and a bit troublesome. A longer cord would have made finding a home on my already full countertop much easier. The oven itself works great and looks amazing. The oven does tend to get a little hot on the topside and the oven door handle. All said I have really enjoyed my oster extra-large digital toaster oven. Disclaimer: I was given this product as a sample to review.
Date published: 2014-12-05
Rated 5 out of 5 by from Don't believe the negatives I researched lots of toaster ovens; and read a ton of reviews- including some negative reviews of this oven. I ended up buying this oven at Walmart because of the 5 year warranty- which I registered right away. None of the negative reviews are correct. I use mine everyday for a bunch of different reasons. I can't say enough nice things about it. It does exactly what its supposed to. The temperature setting is pretty close to the accessory thermometer I use. Time will tell- but 3 mos into it- I love it!
Date published: 2017-11-23
Rated 2 out of 5 by from Great Oven but Controls Stopped Working Had it for 2 months. The size is great considering I do not have a standard oven in my apartment. The problem is the buttons. They often do not work and because they are flat, you cannot tell if you are actually pressing anything. The timer button no longer works at all. Very disappointed.
Date published: 2015-03-22
Rated 3 out of 5 by from OK oven for some things I bought the extra large countertop oven to replace a much smaller Oster countertop unit I bought about 10 years ago, which I loved, but finally it died... :-(. I probably used that unit 4 or 5 times a week. I do like the size of this one as I can cook more things in it than I could my old one (for example a normal sized pizza). What I don't like about it is that the broiler temperature can not be adjusted, it's permanently set at 450 degrees. Sometimes I need to broil at lower temperatures than that because that's what the food I bought calls for. And I broil MUCH more than I bake so I'm only using it every couple of weeks or so.
Date published: 2022-02-06
Rated 5 out of 5 by from Great appliance for any cook in any home kitchen! Great product! It has a clean, modern design and is very easy to use. I was a little intimidated by the keypad at first, but after reading the instructions it all made sense. The convection feature cuts down on baking time. I baked a batch of chocolate chip cookies in 2/3 the time that a conventional oven would take, and they turned out evenly baked and perfect! It's a rather large appliance, so by the time you pull it away from the wall a few inches (as directed), it takes up a good 1.5ft x 2ft. of countertop space. But it's also very lightweight and easy to move. It seems pretty durable and easy to clean. One thing I would improve is a tighter spring on the oven door. If you're not careful and you let go of the door when you open it, it will slam down on the countertop. Otherwise the oven met all my expectations and I hope to be able to use it for years to come! (Disclaimer: I received this product as a sample to review.)
Date published: 2014-12-04
Rated 2 out of 5 by from Stops working!!! We bought this product in December 2014 for the office I work in. By the end of March 2015, most of the buttons stopped working. By May 2015, ALL of the buttons stopped working!!! The only reason it gets 2 stars is because it was great when the buttons actually worked, but it is completely useless without them!
Date published: 2015-05-28
Rated 5 out of 5 by from Great Oven with awesome features! I love this oven! When I first received it, I didn't think I would like it or use it very much! However, after the first use, I changed my mind! It preheats in seven minutes and doesn't heat up my kitchen or house like my house oven does. (That is great in Florida!) It is the perfect size for everyday cooking and holiday cooking. I prefer to use this oven (and do!) over my kitchen one. I love that it has a removable crumb tray--super east to clean if something spills! This oven is great because it has multi-functions-convection bake, broil, toast, and use it for pizza! The digital buttons are great for knowing the exact temps and time! Great product!!! *Disclaimer-I did receive this product to test, but all opinions are my own.
Date published: 2014-12-02
Rated 1 out of 5 by from I used to like this toaster oven.... until Well this toaster oven used to be great, except that the temperature is inaccurate I use 2 separate oven thermometers inside which both read the same temperature but was not the same temperature as the oven says. That I could live with but my major problem with this oven is recently we were hit by hurricane Ida and lost power. When power was restored everything worked again except this toaster oven.... lights all other appliances large and small, even another brand of toaster oven.... everything except this Oster toaster oven was working again. This is or shall I say was my only Oster product and after this experience I think I'll have to say I'll never again buy another Oster product.
Date published: 2021-09-25
Rated 1 out of 5 by from HORRIBLE JUNK BEWARE IT CAUGHT FIRE IN THE BOARD! SCARED THE HELL OUT OF ME THIS JUNK HAS NEVER WORKED THAT GREAT. FAN IS SLOW AND NOISY AND DOES NOTHING CONVECTION LIKE. TODAY I WENT TO DEFROST MEAT AT 300 FOR A WHILE AND THE BOARD BLEW UP LOUD POPPED AND MY WHOLE KITCHEN SMELLS LIKE BURNT WIRES. 2ND AND LAST OSTER. THE LAST ONE WAS THE DOUBLE DOOR FRENCH DOOR ONE THAT TOOK 10 MINUTES TO MAKE TOAST. OSTER GAVE INTO CEO CULTURE AND HAS CHEAPENED ALL THE AMERICAN QUALITY TO MAKE A THIN TINNY FIRE HAZZARD OVEN. I SHOULD SUE. RIGHT NOW WALMART IS CALLING ME BACK BECAUSE I BOUGHT THAT FIRE HAZZARD AT WALMART.COM. ALSO YOU BURN YOUR HAND EASILY ON THAT GLASS DESIGN.
Date published: 2021-05-27
Rated 4 out of 5 by from Works well, gets hot I have used this toaster oven several times and am quite happy with it so far. I've cooked a variety of items from baked casseroles to desserts with success every time. This Oster Toaster oven does everything I expected it to and does it well. It cooks quickly, especially in the turbo convection, and stays very quiet while doing it. The Pizza mode worked perfectly taking a pizza from frozen to cooked. I do have a couple complaints, however. The biggest being that the sides and top of the oven get extremely hot while it is on. The oven is larger than I expected it to be, so be sure you've got enough counters pace for it. I was sent this item to review it
Date published: 2014-12-06
Rated 4 out of 5 by from First impressions don't do this oven justice!! I received this product as a sample to review. Initially I was overwhelmed by the size of the oven as it takes up quite a bit of room. I used it a few times and was quite underwhelmed. The outside of the unit gets pretty warm and you should not touch or if you have small children you should take care of where you place this item. I thought to myself I will probably not keep this item past the review stage. However, the more I used the convection feature on the oven the more I fell in love with the quality of the food it produced! Now anything I need to bake that will actually fit in the oven I use it. It seems that the bake times are faster and the food just tastes crisper and tastier. Plus it heats up faster than your big bulky oven and I dare say would likely use less electricity. Cool down is fast as well. I will be keeping my oven and using it as long as i can.
Date published: 2014-12-04
Rated 5 out of 5 by from Excellent Second Oven Love it !! A serious contender for having a second oven without buying a $1,500 New Range ... Don’t use foil on drip pan and pull the broiler pan out when not using it during cooking ... get a oven thermometer
Date published: 2019-11-19
Rated 5 out of 5 by from Super Replacement! I love Oster products, and when my toaster oven decided to stop working I was very disappointed. I tried to return it to Walmart where I purchased it, but bc it was longer than 3 months they said to contact the company. That is exactly what I did. I explained how I had bought 2 toaster ovens, one for home and 1 for our RV. The one at home stopped working and would not power up. After a few short emails explaining what numbers they needed off my old unit, they offered a replacement for me. And to my surprise this unit was even bigger and better than my last. So far my family and I are very happy with this unit. It is extra large and fits all my pans. Plus, it cooks very fast with using a lot less energy. Thank you Oster and your wonderful customer service! I will definitely be purchasing more products from this company!
Date published: 2017-02-16
Rated 3 out of 5 by from Works Well But Some Minor Issues I've had the oven for about a month and have used it fairly often. It has done a great job with a variety of tasks - frozen pizza, toast, heating leftovers, etc. From a functionality standpoint, it works great. However, there are a few minor issues. First, the power cord is incredibly short. It can't be more and 12"-18" and this really limits where you can put the oven on your counter. Also, I know the oven is "extra large" but it should be called "XXL" - it is massive. If I had to do it over again, I would have got the smaller version. Finally, the front door doesn't have any stops therefore the glass often hits my granite countertop - probably won't be long until it cracks because I open the door too fast. Overall, the product works very well and does a great job with the food itself but some little annoyances keep it from being rated higher. ***Please note, I received this unit as a sample but have used it regularly***
Date published: 2014-12-05
Rated 5 out of 5 by from Great Features! I received this product as a sample to review and I could not be happier that I had the opportunity. I have cooked, baked, broiled, etc. already with this product. Another great feature is that there is not just Bake, but Convection Bake to distribute the heat all around and cook evenly. I have roasted vegetables, baked fish, baked chicken, baked cookies, and I know it may be hard to believe, but I cooked a 13 lb Turkey for Thanksgiving using only this product. Golden brown, juicy, etc. is how it came out. It made my Turkey come out as if I was using a full size oven if not better. I like modern things, digital features with a lot of options, sleek design, stainless steel, and that is what this product offers. I would recommend this to anyone even if you already have a full size oven. Save time, use less energy, and able to not overheat the kitchen. 5 Stars!
Date published: 2014-12-02
Rated 5 out of 5 by from Makes life/cooking easier I've had this toaster oven for over a month and it is a time saver. It's so well made and works as good as it looks. Cooking pies for thanksgiving was a breeze since we had an additional oven now. Using the convection feature the pies came out better than from our regular oven. Everything cooks evenly and thoroughly. Love this toaster oven.
Date published: 2014-12-05
Rated 5 out of 5 by from Best one out there I've had this oven for five years now and haven't been disappointed. It costs more than similar models, but it was less than the repair cost for the gas stove I had. So I paired it up with a little hot plate and my stainless electric skillet and use the old stove as a counter and pot/pan storage. I bake entire meals in this unit, as it will fit 2 to 4 glass baking pans at once. I bake bread in it twice a week. I even use it as a dehydrator, on the convection setting. And I bake a ton of cakes and cookies in it. Just a couple caveats: (1) 9x13 is the size limit for baking sheets. (2) Be careful opening the door because the edges get hot, and reaching in, keep your hands low to avoid the top elements. Otherwise, this is the best kitchen investment I've ever made.
Date published: 2015-12-15
Rated 5 out of 5 by from Incredible We have had this oven for about 2 months now and it has become the main thing we use for baking. The convection feature is great and it makes great bread. I can bake two large loaves at a time and it even will accomodate my Emilie Henry 4.5 qt pan. Baked potataoes can be done (sliced) in as little as 10 minutes. We almost never use our regular oven any more. Yes the timer is automatic at 30 minutes but you can easily add more time. It is big, and the door does open easily and can hit the counter. Just be careful. A big plus is the pull-out tray at the bottom. It is very easy to remove and clean. Don't use tin foil to keep the tray clean since it will interfere with the heating elements and may throw off the thermostat. We purchased ours at Walmart for $79 but I see that the price went back up to $99. Worth the price !!!!
Date published: 2015-03-24
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<!--begin-bvseo-questions--> <!--begin-questions--> <div id="bvseo-questionsSection"> <div class="bvseo-question-answer" data-questionid="4215679"> <h2 class="bvseo-question"> Is the Bake light supposed to blink when baking? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: 6 slice counter top oven</div> <div class="bvseo-answer" data-answerid="3108965"> Thank you for reaching out to Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the countertop oven. We will be glad to check our resources about it. &#13;&#10;&#13;&#10;For a possible fix, please try the following.&#13;&#10;- Unplug it for 3-5 minutes to reset the unit&#13;&#10;- Try it on another outlet&#13;&#10;&#13;&#10;Your countertop oven has a 1 year warranty. If the above resolution will not work, please contact us directly or fill up the contact us link below. Have a great day!&#13;&#10;&#13;&#10;https://www.oster.com/support/contact-us <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-02-22</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4195728"> <h2 class="bvseo-question"> broiler function has stopped working </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: hrk714</div> <div class="bvseo-answer" data-answerid="3096395"> Thank you for reaching out to Mr. Coffee&amp;reg;. We are sorry to hear about your experience with the toaster oven where the broiler function is not working. We will be glad to check for options to see how we can help you further.&#13;&#10;&#13;&#10;As we want to hear more context of what happened to your toaster oven and see if we can still provide you with replacement, we would like to request you to contact us directly or fill in the &amp;quot;Contact us&amp;quot; link provided below to gather more information and provide you with the best resolution. &#13;&#10;&#13;&#10;Your toaster oven has a 1-year limited warranty. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-01-20</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4151156"> <h2 class="bvseo-question"> My French door oster oven temperature button does not work. &amp;nbsp;What do I do ? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Juicy</div> <div class="bvseo-answer" data-answerid="3066053"> Thank you for reaching out to Oster. We value your continued support of our products and we are sorry to hear that the temperature button on your Oster Extra Large Digital Countertop Oven is not working. This is certainly not the experience we want you to have. Please try the troubleshooting steps below:&#13;&#10;If the temperature button is not working, try unplugging the oven and letting it rest for 3&amp;ndash;5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips or power converters or inverters as it may affect the oven&#39;s performance.&#13;&#10;Your oven has a one-year limited warranty. If this doesn&#39;t resolve your issue, we&#39;d like to kindly request that you contact us directly in order to help you with a warranty verification. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-11-29</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4139681"> <h2 class="bvseo-question"> What does the flashing broil light mean versus the steady on broil light? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: V Hedge</div> <div class="bvseo-answer" data-answerid="3058689"> Thank you for reaching out to Oster&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry. When the broil light is flashing it means that the toaster oven is ready to use while the steady broil light means that the toaster oven is not yet ready to use or already in use. We hope this helps. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-11-09</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4114742"> <h2 class="bvseo-question"> Changing from fahrenheit To Celsius, how can I do it? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Jung71</div> <div class="bvseo-answer" data-answerid="3042934"> Thank you for reaching out to Oster&amp;reg;. We appreciate your support of our products and we are happy to assist you with your inquiry. Please note that you cannot change the temperature on this Oster&amp;reg; Extra Large Digital Countertop Oven from Fahrenheit To Celsius. We hope this helps. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-09-30</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4115128"> <h2 class="bvseo-question"> Why does it keep shutting off??? Mine keeps on shutting off. Doesn&#39;t matter if you use the convection button or the bake button. Sometimes only after a minute. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Towlady</div> <div class="bvseo-answer" data-answerid="3042924"> Thank you for reaching out to Oster&amp;reg;. We are sorry to hear that your toaster oven keeps shutting off. That is certainly not the experience we want you to have. No worries, we are here to help. If your toaster oven shuts off while in use, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there&#39;s none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the toaster oven&#39;s performance.&#13;&#10;&#13;&#10;Your Oster&amp;reg; Extra Large Digital Countertop Oven has a 1-year limited warranty. If this doesn&#39;t resolve your issue, we&#39;d like to kindly request that you contact us directly to help you get the best resolution. Have a good day!&#13;&#10;&#13;&#10;https://www.oster.com/support/contact-us <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-09-30</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4105792"> <h2 class="bvseo-question"> My wife needs to know how to make gravy in the toaster over when she is cooking a 2 1/2 pound Beef Rump Roast. The instructions say to NOT use Aluminum Foil ? Can you kindly help ? Thank you, Dennis </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: DennisandDee</div> <div class="bvseo-answer" data-answerid="3035540"> Thank you for reaching out to Oster&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Please note that you can wrap or cover food with foil in your Oster&amp;reg; Extra Large Digital Countertop Oven but the foil cannot touch the sides of the oven or the heating elements. Doing so may cause the unit to heat up over 500 degrees. We hope this helps. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-10-30</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4103839"> <h2 class="bvseo-question"> I saw someone had left a question about their oven door not opening all the way and it wasn&#39;t answered. I have the same problem and would love to know how to fix it. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Kim Mich</div> <div class="bvseo-answer" data-answerid="3033887"> Thank you for reaching out to Oster&amp;reg;. We are sorry to hear that the oven door is not opening all the way. That is certainly not the experience we want you to have. No worries, we are here to help. The doors open to a wide angle for better access to the oven. You will hear the latch mechanism engage when doors are fully opened. Doors will not remain open unless the latch mechanism is engaged. Please keep at least 6 inches (152 mm) clear on all sides of the appliance to allow doors to fully open.&#13;&#10;&#13;&#10;For warranty claims, take note that your Oster&amp;reg; Extra Large Digital Countertop Oven has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly or fill out the &amp;quot;Contact Us&amp;quot; link provided below so we can gather more information from you. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.oster.com/support/contact-us <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-02-04</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4088354"> <h2 class="bvseo-question"> How much space needs to be empty around the oven, particularly the sides? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Boots67</div> <div class="bvseo-answer" data-answerid="3023921"> Thank you for reaching Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the toaster oven. We will be more than happy to assist you.&#13;&#10;&#13;&#10;The product needs 6 inches of space on the sides and top portion.&#13;&#10;&#13;&#10;If you have any questions, you can contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-08-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1357374"> <h2 class="bvseo-question"> What size sheet pans does the Oster&amp;reg; Extra Large Digital Countertop Oven take.&#13;&#10;&#13;&#10;Is there a common standard sheet pan that fits it? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: ChefP</div> <div class="bvseo-answer" data-answerid="3019078"> Thanks for reaching out to Oster&amp;reg;. We value your continued support with our product. The dimensions of this Oster&amp;reg; Cookie Sheet Pan is 14&amp;quot; L x 11.9&amp;quot;W and the part number of it is 157629000000. You can buy it in our partner retailers.&#13;&#10;&#13;&#10;Here is a list of our retail partners: Amazon, Walmart, Target, Bed, Bath &amp;amp; Beyond, Best Buy, Costco Wholesale, Meijer, Macy&#39;s, Kroger, Kohl&#39;s, Sam&#39;s Club, The Home Depot and eReplacementParts. ​Prices may vary by retail store.&#13;&#10;&#13;&#10;Should you have any further questions or concern, please feel free to contact us directly or fill in the Contact us link provided below so that we can provide you with a better solution. Have a nice day!&#13;&#10;&#13;&#10;https://www.oster.com/support/contact-us <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-08-02</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1356931"> <h2 class="bvseo-question"> How should I broil salmon in this oven. &amp;nbsp;My directions say broil directly on the rack. Doing it this way. Wouldn&#39;t salmon fall right Thur to the pan underneath? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Uncertain</div> <div class="bvseo-answer" data-answerid="3017707"> Thank you for reaching out to Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about broiling salmon in your Oster&amp;reg; Extra Large Digital Countertop Oven. The direction on the instruction manual is correct. You can place the salmon directly on wire rack and the broil pan must be placed into guide rails below the rack. The salmon should not fall directly on to the pan underneath. Hope this helps. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-08-01</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1350280"> <h2 class="bvseo-question"> What temperature do you cook a pound cake </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Alphonso</div> <div class="bvseo-answer" data-answerid="3017159"> Thank you for reaching out to Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about baking a pound cake using your Oster&amp;reg; Extra Large Digital Countertop Oven. The best temperature to bake a pound cake is 325&amp;deg;F. You will need to turn your cake at least once as there are going to be hot spots since the front of the toaster oven will not be as hot as the back. It is always suggested to bake smaller cakes in toaster ovens. For baking, place the pan on top of the rack.&#13;&#10;Hope this information is helpful. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-29</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1350037"> <h2 class="bvseo-question"> Is it ok to line the inside if the 9X13 cooking pan with aluminum foil? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: HarryB</div> <div class="bvseo-answer" data-answerid="3017074"> Thank you for reaching out to Oster&amp;reg;. We appreciate your interest in our product and we are happy to assist you regarding your inquiry. Yes, you can wrap or cover food in foil and use in the Oster&amp;reg; Extra Large Digital Countertop Oven. Hope this information is helpful. Have a nice day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-29</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1339931"> <h2 class="bvseo-question"> Back of oven has a small hole in center. &amp;nbsp;I am wondering if there was some sort of plug in this hole at some point and I have knocked it out when cleaning? &amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: KateNJ</div> <div class="bvseo-answer" data-answerid="3016639"> Thank you for reaching out to Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the hole at the back of your Oster&amp;reg; Extra Large Digital Countertop Oven. The hole that you were referring to must be the place where a small rubber stopper was attached. The rubber stopper might have fell off while you were cleaning the toaster oven. If you have further questions or concerns, kindly contact us directly or fill in the &amp;quot;Contact us&amp;quot; link provided below so that we can provide you with a better solution. Have a nice day!&#13;&#10;&#13;&#10;https://www.oster.com/support/contact-us <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-28</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1362518"> <h2 class="bvseo-question"> Just got one. Tried toasting and it did not toast as well as my previous one. On what rake does the toast go?&amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Freddy Ann</div> <div class="bvseo-answer" data-answerid="3016585"> Thank you for reaching Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the Oster&amp;reg; Extra Large Digital Oven. We will be more than happy to assist you.&#13;&#10;&#13;&#10;Any level or rack will work for toasting. &#13;&#10;&#13;&#10;For a possible fix, please try the following.&#13;&#10;- Unplug it for 3-5 minutes to reset the unit&#13;&#10;- Try it on another outlet&#13;&#10;&#13;&#10;If the above resolution will not work, please contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-28</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1367084"> <h2 class="bvseo-question"> can I use the crumb tray to bake frozen french fries I need a baking tray larger than 9x13 or can you suggest a baking tray </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: lindashorty</div> <div class="bvseo-answer" data-answerid="3015436"> Thank you for reaching Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the Oster&amp;reg; Extra Large Digital Countertop Oven.&#13;&#10;&#13;&#10;You can use the crumb tray to cook the french fries.&#13;&#10;&#13;&#10;If you have more questions, you can contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-26</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1357532"> <h2 class="bvseo-question"> Is turbo convection different than regular convection? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Jenliv5</div> <div class="bvseo-answer" data-answerid="3014971"> Thank you for reaching Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the Countertop Oven.&#13;&#10;&#13;&#10;The turbo covestion makes the cooking faster than a regular convection.&#13;&#10;&#13;&#10;If you have more questions, you can contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-26</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1367633"> <h2 class="bvseo-question"> Will this actually fit a 16&amp;rdquo; round pizza screen?&amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Narsil</div> <div class="bvseo-answer" data-answerid="3014950"> Thank you for reaching Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the Countertop Oven.&#13;&#10;&#13;&#10;The product dimension is as follows.&#13;&#10;.13&amp;quot; x 21.5&amp;quot; x 19&amp;quot; (H x W x D)&#13;&#10;&#13;&#10;As long as the pizza will not be larger than that provided size then it will surely fit inside the unit.&#13;&#10;&#13;&#10;If you have more questions, you can contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-26</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1371003"> <h2 class="bvseo-question"> I asked this question a couple weeks ago and have not received an answer just get emails asking me to confirm my identity / email address which i have done.&#13;&#10;&#13;&#10;PLEASE WHAT IS THE BIGGEST SHEET PAN SIZE THIS OVEN CAN FIT? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: ChefPaul</div> <div class="bvseo-answer" data-answerid="3014850"> Thank you for reaching Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the sheet pan. We will be more than happy to assist you.&#13;&#10;&#13;&#10;Please contact us directly to check for the information needed or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-25</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1373541"> <h2 class="bvseo-question"> What is the correct preheat set points </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Davco1942</div> <div class="bvseo-answer" data-answerid="3013455"> Thank you for reaching out to Oster&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry. This toaster oven doesn&#39;t have any indicator that it has already been fully preheated. You just need to set it to your desired function and turn the Temperature Control Knob to the desired temperature. Then, set the timer knob to the desired time and allow 5-6 minutes for the oven to preheat. After 5-6 minutes, your oven is ready to be used. We hope this helps. Have a great day. <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-21</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1375307"> <h2 class="bvseo-question"> Can i use this in Japan without a converter? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: KThielman</div> <div class="bvseo-answer" data-answerid="3013453"> Thank you for reaching out to Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry. This Oster&amp;reg; Extra Large Digital Countertop Oven must be plugged into a 120 Volt AC electrical outlet and it can be used in Japan without a converter. We hope this helps. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-21</div> </div> </div> <div class="bvseo-question-answer" data-questionid="1375947"> <h2 class="bvseo-question"> What are the differences between this model and the &#13;&#10;Oster&amp;reg; Digital French Door Oven ? Dimensions appear to be the same, function seems to be the same, only difference I can see is the door configuration and a slight difference in power. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Darts</div> <div class="bvseo-answer" data-answerid="3013431"> Thank you for reaching out to Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry. The Oster&amp;reg; Extra Large Digital Countertop Oven has a 90-minute timer with an auto shut-off feature and digital settings for pizza, bake, broil, toast, and defrost. The Oster&amp;reg; Digital French Door Oven has 10 cooking presets to easily cook a variety of foods, including Bake, Air Fry, Toast, Slow Cook, Dehydrate, Broil, Roast, Warm, Pizza, and Turbo Convection. Also, the timer goes up to 12 hours and shuts off automatically. We hope this helps. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-21</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4066452"> <h2 class="bvseo-question"> I have this model about a year and it stopped working. The buttons on one side will not start. Only button working is broil and stop. Please help. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Shanna123</div> <div class="bvseo-answer" data-answerid="3010395"> Thank you for reaching Oster&amp;reg;. We are sorry to hear about your experience with the countertop oven. We will be more than happy to assist you.&#13;&#10;&#13;&#10;For a possible fix, please try the following.&#13;&#10;- Unplug it for 3-5 minutes to reset the unit&#13;&#10;- Try it on another outlet&#13;&#10;- Check if there is any physical damage&#13;&#10;&#13;&#10;If the above resolution will not work, please contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-07-14</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4054879"> <h2 class="bvseo-question"> amps during convection use </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Foodie girl</div> <div class="bvseo-answer" data-answerid="3003897"> Thank you for reaching out to Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry. This Oster&amp;reg; Extra Large Digital Countertop Oven pulls 12.5 amps during convection use. We hope this helps. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-06-29</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4046242"> <h2 class="bvseo-question"> The Air Fry button on my oven blinks constantly when not in use, how can I correct this? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Kimkeets</div> <div class="bvseo-answer" data-answerid="2997928"> Thank you for reaching out to Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry. Please note that when the countertop oven is on, it is normal that display icons are illuminated and flashing. Pressing Stop/Cancel button twice turns off the unit. If you need further assistance, please feel free to contact us directly or fill in the &amp;quot;Contact Us&amp;quot; link provided below. We hope this helps. Have a good day!&#13;&#10;&#13;&#10;https://www.oster.com/support/contact-us <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-06-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4010645"> <h2 class="bvseo-question"> Even at 450 degrees, set at lowest rack, metal pan, oven will not brown on bottom of pizza </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Bargeguy</div> <div class="bvseo-answer" data-answerid="2981659"> Thank you for reaching Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the Oster&amp;reg; Extra Large Digital Countertop Oven.&#13;&#10;&#13;&#10;Please make sure that the function setting is on pizza and just place it using the racks only.&#13;&#10;&#13;&#10;If it will still be the same, then you can contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-05-12</div> </div> </div> <div class="bvseo-question-answer" data-questionid="3994885"> <h2 class="bvseo-question"> I would like to get a rack for the TSSTTVXLDC-001 </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Linda123</div> <div class="bvseo-answer" data-answerid="2964795"> Thank you for reaching out to Oster&amp;reg;. We appreciate your support with our brand. The part number of the rack that fits to your oven is 157628000000. You can purchase it from our partner retailers. Here&#39;s the list of our authorized retail stores that might carry the part: Amazon, Walmart, Target, Bed, Bath &amp;amp; Beyond, Best Buy, Costco Wholesale, Meijer, Macy&#39;s, Kroger, Kohl&#39;s, Sam&#39;s Club, The Home Depot and eReplacementParts. Prices may also vary depends on each retailer. We hope this information is useful. Should you have any other questions or concerns, please contact us directly, so we can further assist you. We are always happy to help and we hope that you enjoy the rest of the day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-04-07</div> </div> </div> <div class="bvseo-question-answer" data-questionid="3981767"> <h2 class="bvseo-question"> It is normal for the outside of the oven to be really hot during and after use of it? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Kerr</div> <div class="bvseo-answer" data-answerid="2956714"> Thank you for contacting the Oster&amp;reg; Brand. We appreciate your time and effort for bringing this to our attention. Do not worry when the outside of the Oster&amp;reg; Extra Large Digital Countertop Oven is hot, it&amp;rsquo;s normal.&#13;&#10;&#13;&#10;For warranty claims, take note that your toaster oven has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill in the &amp;quot;Contact us&amp;quot; link provided below so that we can provide you with a better solution. Have a nice day!&#13;&#10;&#13;&#10;https://www.oster.com/support/contact-us <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-03-22</div> </div> </div> <div class="bvseo-question-answer" data-questionid="3970730"> <h2 class="bvseo-question"> Why does my bake stay on 30 minutes then cuts off&amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Teddy Hudson</div> <div class="bvseo-answer" data-answerid="2951345"> Thank you for contacting the Oster&amp;reg; brand. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Oster Stainless Steel Convection Oven with Pizza Drawer. We are sorry to hear that it&#39;s not working properly. Our products were made with the highest quality materials and we expect them to last. That is not the experience that we want you to have. We will make sure that our design and production team are made aware of your feedback. It&#39;s important to us, and it helps us to continuously improve upon our products and services. To remedy this issue, check if there is no physical damage on its cord and if there&#39;s none, try unplugging the unit and let it rest for 3-5 minutes. Plug the unit into a different wall outlet and see if it will work. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the unit&#39;s performance.&#13;&#10;*Unplug the unit and plug it back in again after 60 seconds&#13;&#10;If that basic troubleshooting did not work please contact us directly regarding the warranty or would like to obtain warranty service so we can determine the best resolution. Take note that our products have 1 year limited warranty and we would love to get this taken care of as soon as possible. We hope this helps. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-04-05</div> </div> </div> <div class="bvseo-question-answer" data-questionid="3941497"> <h2 class="bvseo-question"> Purchase extra rack? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Arch12</div> <div class="bvseo-answer" data-answerid="2936176"> Thank you for contacting Oster&amp;reg;. We appreciate your interest in getting replacement rack for the Oster&amp;reg; Extra Large Digital Countertop Oven.&#13;&#10;&#13;&#10;We&#39;d like to kindly request to fill up our contact form to get replacement so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-02-08</div> </div> </div> </div> <script type="text/javascript"> if (document.getElementById('bvseo-questionsSection')) { document.getElementById('bvseo-questionsSection').style.display = 'none'; } </script> <!--end-questions--> <!--begin-pagination--> <ul id="bvseo-paginationSection"> <li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.oster.com/cooking-appliances/countertop-ovens/oster-extra-large-digital-countertop-oven/SP_461923.html?&bvrrp=Main_Site-en_US/questions/product/3/SP_461923.htm">Oster&reg; Extra Large Digital Countertop Oven Questions - page 3</a></li> </ul> <!--end-pagination--> <ul id="BVSEO_meta" style="display:none!important"> <li data-bvseo="bvDateModified">y_2023, m_10, d_2, h_4CST</li> <li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.35</li> <li data-bvseo="cp">cp_2, bvpage2n</li> <li data-bvseo="co">co_hasquestionsanswers, tq_843</li> <li data-bvseo="cf">loc_en_US, sid_SP_461923, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li> <li data-bvseo="diagnostics">clientName_oster</li> </ul> <!--end-bvseo-questions--> <ul id="BVSEOSDK_meta" style="display: none !important;"> <li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li> <li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li> <li data-bvseo="ct_st">questions, product</li> </ul>