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<div class="bvseo-question-answer" data-questionid="4307347">
<h2 class="bvseo-question">
Is this PFASs, Teflon, PFOA, PFOS, and PTFE free?
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<div class="bvseo-author">Asked by: gray2287</div>
<div class="bvseo-answer" data-answerid="3163342">
Thank you for reaching out to Oster&reg;. We value your continued support of our products and we are glad to answer your inquiry if the electric skillet is PFASs, Teflon, PFOA, PFOS, and PTFE free. This Oster&reg; DiamondForce&trade; 12-Inch x 16-Inch Nonstick Electric Skillet is PTFE, PFOA, and PFAS free. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-07-24</div>
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<div class="bvseo-question-answer" data-questionid="4268759">
<h2 class="bvseo-question">
how to order replacement part?
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<div class="bvseo-author">Asked by: willcocks</div>
<div class="bvseo-answer" data-answerid="3141373">
Thank you for contacting Oster&reg;. We understand that you are inquiring on how to order replacement parts for your Oster&reg; DiamondForce&trade; 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid. Currently, this unit's replacement parts are not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department. For warranty claims, take note that your electric skillet has a 1-year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill in the &quot;Contact us&quot; link provided below so we can gather more information from you. Hope this helps. Have a good day! https://www.oster.com/support/contact-us
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-05-18</div>
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<div class="bvseo-question-answer" data-questionid="4214964">
<h2 class="bvseo-question">
I need a replacement hinge for my lid for the 16&rdquo; cooker. I can&rsquo;t find out how to order it, can you help with this? I use it every day! My cat knocked it onto the floor.. PLEASE! 😭
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<div class="bvseo-author">Asked by: T Bone</div>
<div class="bvseo-answer" data-answerid="3108013">
Thank you for reaching out to Oster&reg;. We are sorry to hear about your experience with the skillet with a broken part. We will be glad to check our resources to help you. We will check our options about the skillet part availability to provide you with the best resolution, we would like to request you to contact us directly or fill out the contact us link below. Have a great day! https://www.oster.com/support/contact-us
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-20</div>
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<div class="bvseo-question-answer" data-questionid="4202038">
<h2 class="bvseo-question">
i just got one for Christmas and i can't find the recipe book can i get them offline.
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<div class="bvseo-author">Asked by: Elainia</div>
<div class="bvseo-answer" data-answerid="3100773">
Thank you for reaching out to Oster&reg;. We appreciate the opportunity to respond to your inquiry about the skillet recipe book. We will be glad to check our resources about it. What we only have is the skillet manual and it contains some cooking guide, you may check our website for it or can contact us directly to send you a copy of it. Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-01-31</div>
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<div class="bvseo-question-answer" data-questionid="4131738">
<h2 class="bvseo-question">
The pin holding the glass cover slips out. What can I do?
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<div class="bvseo-author">Asked by: Reni</div>
<div class="bvseo-answer" data-answerid="3053079">
Thank you for reaching out to Oster&reg;. We are sorry to hear that the pin holding the glass cover slips out. That is certainly not the experience we want you to have. Your Oster&reg; DiamondForce&trade; 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster&reg;, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day! https://www.oster.com/support/contact-us
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-10-25</div>
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<div class="bvseo-question-answer" data-questionid="4125445">
<h2 class="bvseo-question">
Can I cook rice in this?&nbsp;
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<div class="bvseo-author">Asked by: Carol11</div>
<div class="bvseo-answer" data-answerid="3051096">
Thank you for reaching out to Oster&reg;. We value your continued support of our product and we are glad to answer your inquiry. Yes, you can cook rice in an electric skillet. For the water to boil, it must reach a temperature of 212F / 100C. But we strongly recommend using the Oster&reg; DiamondForce&trade; Nonstick 6-Cup Electric Rice Cooker. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-10-20</div>
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<div class="bvseo-question-answer" data-questionid="3968244">
<h2 class="bvseo-question">
I broke the legs only oster ckstsk16h dm. Its the legs on the plug in side. Where can I find a replacement please
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<div class="bvseo-author">Asked by: Shwiggidy shwagg</div>
<div class="bvseo-answer" data-answerid="2954256">
Thank you for contacting the Oster&reg; brand. We appreciate the opportunity to respond to your inquiry about the part that you need for your skillet. Currently, this unit's replacement part is not available for individual sale. For warranty claims, take note that your unit has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly so we can gather more information from you. Hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-01-04</div>
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<div class="bvseo-question-answer" data-questionid="2632504">
<h2 class="bvseo-question">
I was just wondering if the skillet should make noise. I plugged it in, turned it on, and then noticed a loud humming sound. At first, I thought it came from outside, but I turned the skiIlet off and the noise quit. 3 times I tried. Is this noise normal?&nbsp;
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<div class="bvseo-author">Asked by: TiaR</div>
<div class="bvseo-answer" data-answerid="2935081">
Mine does the same thing when the lid is off. &nbsp;It does it until the pan reaches the allocated temperature. Extremely high pitched and annoying.&nbsp;
<div class="bvseo-author">Answered by: Sk1108</div>
<div class="bvseo-pubdate">Date published: 2022-02-07</div>
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<li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.oster.com/cooking-appliances/presses-grills-griddles/electric-skillets/oster-diamondforce-12-inch-x-16-inch-nonstick-electric%C2%A0skillet-with-hinged-lid/SAP_2109983.html?bvrrp=Main_Site-en_US/questions/product/2/SP_304442.htm">Oster® DiamondForce™ 12-Inch x 16-Inch Nonstick Electric Skillet with Hinged Lid Questions - page 2</a></li>
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