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<div class="bvseo-question-answer" data-questionid="4131738">
<h2 class="bvseo-question">
The pin holding the glass cover slips out. What can I do?
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<div class="bvseo-author">Asked by: Reni</div>
<div class="bvseo-answer" data-answerid="3053079">
Thank you for reaching out to Oster&reg;. We are sorry to hear that the pin holding the glass cover slips out. That is certainly not the experience we want you to have. Your Oster&reg; DiamondForce&trade; 12-Inch x 16-Inch Nonstick Electric Skillet has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Oster&reg;, as we have been manufacturing high-quality products for decades and we expect them to last. If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day! https://www.oster.com/support/contact-us
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="4125445">
<h2 class="bvseo-question">
Can I cook rice in this?&nbsp;
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<div class="bvseo-author">Asked by: Carol11</div>
<div class="bvseo-answer" data-answerid="3051096">
Thank you for reaching out to Oster&reg;. We value your continued support of our product and we are glad to answer your inquiry. Yes, you can cook rice in an electric skillet. For the water to boil, it must reach a temperature of 212F / 100C. But we strongly recommend using the Oster&reg; DiamondForce&trade; Nonstick 6-Cup Electric Rice Cooker. We hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="3968244">
<h2 class="bvseo-question">
I broke the legs only oster ckstsk16h dm. Its the legs on the plug in side. Where can I find a replacement please
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<div class="bvseo-author">Asked by: Shwiggidy shwagg</div>
<div class="bvseo-answer" data-answerid="2954256">
Thank you for contacting the Oster&reg; brand. We appreciate the opportunity to respond to your inquiry about the part that you need for your skillet. Currently, this unit's replacement part is not available for individual sale. For warranty claims, take note that your unit has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly so we can gather more information from you. Hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2632504">
<h2 class="bvseo-question">
I was just wondering if the skillet should make noise. I plugged it in, turned it on, and then noticed a loud humming sound. At first, I thought it came from outside, but I turned the skiIlet off and the noise quit. 3 times I tried. Is this noise normal?&nbsp;
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<div class="bvseo-author">Asked by: TiaR</div>
<div class="bvseo-answer" data-answerid="2935081">
Mine does the same thing when the lid is off. &nbsp;It does it until the pan reaches the allocated temperature. Extremely high pitched and annoying.&nbsp;
<div class="bvseo-author">Answered by: Sk1108</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="3407122">
<h2 class="bvseo-question">
I love the DiamondForce material but, I hate the lid design on this. Is it available with the old-style lid - central handle knob and vent hole?
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<div class="bvseo-author">Asked by: JRM4</div>
<div class="bvseo-answer" data-answerid="2683982">
Thank you for reaching out to Oster&reg;. We appreciate your interest with our product. For the DiamondForce&trade; series, the old design of the lid is no longer available. But no worries, we will make sure that our design and production team are made aware of your feedback. It's important to us, and it helps us to continuously improve upon our products and services. Hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="3244243">
<h2 class="bvseo-question">
where do i get handle parts
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="2581516">
Thank you for contacting the Oster&reg; brand. We appreciate the opportunity to respond to your inquiry about the part that you need for your skillet. Currently, this unit's replacement part is not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared to the concerned department. For warranty claims, take note that your skillet has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly so we can gather more information from you. Hope this helps. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="3094733">
<h2 class="bvseo-question">
Can I cook chicken in it
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<div class="bvseo-author">Asked by: Baby28</div>
<div class="bvseo-answer" data-answerid="2485178">
Thank you for contacting Oster&reg; brand. We understand that you wanted to know if you can cook chicken in the skillet. No worries, we are here to help. You may use the skillet for a chicken. It's great for one-dish skillet dinners, skillet breakfast, and other family meals. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2870412">
<h2 class="bvseo-question">
Where can I order a replacement plug?
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<div class="bvseo-author">Asked by: Terrijk70</div>
<div class="bvseo-answer" data-answerid="2337348">
Hi! Thanks for reaching out Oster&reg;. We appreciate your interest with our product. For safety purposes, we do not sell replacement plugs for this Oster&reg; DiamondForce&trade; 12-Inch x 16-Inch Nonstick Electric Skillet. Hope this helps!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2472520">
<h2 class="bvseo-question">
does this get hot on the bottom?
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<div class="bvseo-author">Asked by: emma2</div>
<div class="bvseo-answer" data-answerid="2206984">
Thank you for reaching Oster&reg; Brand. Yes, the whole pan should get hot. Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2588620">
<h2 class="bvseo-question">
I didn't receive an operating Manuel in the box. Dies it come with one? Can I download and print one or can you mail me one?
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<div class="bvseo-author">Asked by: Jan49</div>
<div class="bvseo-answer" data-answerid="2183507">
Thank you for contacting Oster&reg; Brand. You may find the manual for this XXXX by going to this model's page on our website. Under &quot;Service &amp; Support&quot; you should see a link redirecting you to a pdf manual page or kincly call our Consumer Care Department at 1-800-334-0759 or email us at
[email protected] and we will get you all taken care of. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2609610">
<h2 class="bvseo-question">
I love this electric skillet and have used it frequently for the last 2 years, but I need a new removable skillet. The teflon is peeling really bad on the one I have. Are replacement skillets available? If so what is the part number&gt; Thank you!
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<div class="bvseo-author">Asked by: AnneM</div>
<div class="bvseo-answer" data-answerid="2183201">
Thank you for contacting Oster&reg; Brand. To better assist you with your concern regarding the replacement pan for your electric skillet that you need, please call our Consumer Care Department at 1-800-334-0759 or email us at
[email protected] and we will get you all taken care of. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2497896">
<h2 class="bvseo-question">
Is this skillet made to be used with little or no cooking oil?
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<div class="bvseo-author">Asked by: Maxine1</div>
<div class="bvseo-answer" data-answerid="2135334">
Hey there! Thank you for reaching out! You may cook food using this electric skillet without using any butter or oil at all. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2471286">
<h2 class="bvseo-question">
Is the skillet immersible for cleaning?
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<div class="bvseo-author">Asked by: Ryno1</div>
<div class="bvseo-answer" data-answerid="2124161">
Thanks for asking! Yes, the skillet may be immersed in water for cleaning.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2450950">
<h2 class="bvseo-question">
Is this product manufactured in the USA.?
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<div class="bvseo-author">Asked by: Gearodine</div>
<div class="bvseo-answer" data-answerid="2096321">
Hey there! We're glad you've asked. The parts are from the U.S and it's assembled in China.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2429139">
<h2 class="bvseo-question">
One of my handles broke can I get a replacement? Electric skillet&nbsp;Ckstsk16h-dm
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<div class="bvseo-author">Asked by: Brendaw7544</div>
<div class="bvseo-answer" data-answerid="2082216">
I checked both WalMart and Bed Bath neither have electric skillet parts. I could only find blender replacement parts
<div class="bvseo-author">Answered by: Brendaw7544</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2414677">
<h2 class="bvseo-question">
The removable temperature probe cannot be inserted into the skillet - it doesn't fit, and there is no on and off switch. The skillet will not heat up. This can't be right.
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<div class="bvseo-author">Asked by: DebiR</div>
<div class="bvseo-answer" data-answerid="2071449">
Hey there! We are sorry to hear that your Oster&reg; DiamondForce&trade; 12-Inch x 16-Inch Nonstick Electric Skillet will not heat up. Kindly give us a call at 1-(800) 334-0759 in order for us to assist you further. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you! Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="2412628">
<h2 class="bvseo-question">
Can I purchase a power cord separately?&nbsp; 120V AC. 60Hz. 1500 watt
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<div class="bvseo-author">Asked by: Pamela1959</div>
<div class="bvseo-answer" data-answerid="2071394">
Hey there! We don't sell it separately. To check your options, kindly give us a call at 1-(800) 334-0759. For your convenience our Consumer Care team is available Mon-Fri 9am-6pm, EST. We look forward to assisting you! Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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