Oster® DiamondForce™ 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray

<!--begin-bvseo-questions--> <!--begin-questions--> <div id="bvseo-questionsSection"> <div class="bvseo-question-answer" data-questionid="4189550"> <h2 class="bvseo-question"> Looking for replacement drip tray for Oster&amp;nbsp;ckstgr20wt-dm </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Slaloms finicky such</div> <div class="bvseo-answer" data-answerid="3092190"> Thank you for reaching out to Oster&amp;reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Currently, this unit&#39;s replacement drip tray is not available for individual sale. But no worries, as we are always looking for ways to better our product and service, we always ensure that consumers&#39; feedback and concerns are shared with the concerned department.&#13;&#10;&#13;&#10;For warranty claims, take note that your Oster&amp;reg; DiamondForce&amp;trade; 10-Inch x 20-Inch Nonstick Electric Griddle has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2023-01-10</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4019703"> <h2 class="bvseo-question"> Looking for a cord for Oster Model CKSTGRFM20-TECO </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Annalisa</div> <div class="bvseo-answer" data-answerid="2982074"> Thank you for reaching Oster&amp;reg;. We appreciate the opportunity to respond to your inquiry about the cord for Oster&amp;reg; DiamondForce&amp;trade; 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray.&#13;&#10;&#13;&#10;Currently, this unit&#39;s replacement part is not available for individual sale.&#13;&#10;&#13;&#10;For warranty claims, take note that your unit has a year limited warranty. If your concern is a warranty related issue, we would like to request for you to contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-09-14</div> </div> </div> <div class="bvseo-question-answer" data-questionid="4001710"> <h2 class="bvseo-question"> My cord does not fit, i tried using your contact me form and the model number will not enter into the form. Received as Christmas present left in the box until today. Past return date to store. Where do you find a date code for the form? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Pam2009</div> <div class="bvseo-answer" data-answerid="2970790"> Thank you for contacting the Oster&amp;reg; Brand. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that the cord does not fit the Oster&amp;reg; DiamondForce&amp;trade; 10-Inch x 20-Inch Nonstick Electric Griddle. That is certainly not the experience we want you to have. No worries, we are here to help.&#13;&#10;&#13;&#10;We believe that this concern is covered by the wonderful warranty that your product may have. To process a replacement, we&#39;d like to kindly request that you contact us directly or fill in the &amp;quot;Contact us&amp;quot; link below to help you get to the best resolution. Also, the date code is engraved on the outside of the metal prongs. This code should begin with one letter, followed by three numbers (ex. Q542). Hope this helps. Have a nice day!&#13;&#10;&#13;&#10;https://www.oster.com/support/contact-us <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-04-19</div> </div> </div> <div class="bvseo-question-answer" data-questionid="3220161"> <h2 class="bvseo-question"> My griddle cord doesn&#39;t go into the unit. The ends seem too small. Where can I get a replacement on line? Do all CTW 300m A cords fit? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Bob56</div> <div class="bvseo-answer" data-answerid="2567949"> Thank you for reaching out to Oster&amp;reg;. We are sorry if the cord does not go into the unit as it seems too small. That is definitely not the kind of experience that we want you to have. No worries, we are here to help. We&#39;d like to kindly request that you contact us directly in order to help you get to the best resolution. We look forward to hear from you and have a good day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-02-20</div> </div> </div> <div class="bvseo-question-answer" data-questionid="3195969"> <h2 class="bvseo-question"> Why doesn&#39;t it have instructions on what temperatures to use for different types of cooking? Pancakes? Scanning the code brings up nothing but buying info. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Jeanie M</div> <div class="bvseo-answer" data-answerid="2555538"> Thank you for contacting Oster&amp;reg;. We do apologize if the manual does not have the instructions on what temperatures to use for different types of cooking. Upon further checking the manual for this Oster&amp;reg; DiamondForce&amp;trade; 10-Inch x 20-Inch Nonstick Electric Griddle, there is a Cooking Time and Temperature Guide that you can see on Page 6. Hope this helps. Have a nice day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-09-10</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2908719"> <h2 class="bvseo-question"> Is the Diamond Force coating safe to use with a metal spatula, or will that damage the non-stick coating? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: PeterL</div> <div class="bvseo-answer" data-answerid="2365177"> Thank you for contacting Oster&amp;reg;! We sincerely appreciate your support with our brand. Using sharp objects like, knives or metal spatulas can scratch and damage the DiamondForce&amp;trade; Nonstick coating on the pan. We recommend to always use plastic (with no rough edges), wooden spoons or heat-resistant silicone utensils, spoons, and spatulas only as much as possible.&#13;&#10;&#13;&#10;We hope this helps! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-07-01</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2856103"> <h2 class="bvseo-question"> Need warming tray. How can I get a replacement?&#13;&#10;Love my griddle!&amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: School</div> <div class="bvseo-answer" data-answerid="2333921"> Thanks for contacting Oster&amp;reg;! We sincerely appreciate your support with our brand. Unfortunately, the part you are inquiring about is currently unavailable. &#13;&#10;&#13;&#10;If you have any questions regarding the warranty or would like to obtain warranty service, please contact us. Thanks again. <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-06-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="2783843"> <h2 class="bvseo-question"> I lost the cord to the griddle and need a replacement. Can you please let me know what I need to do to get a new cord? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Vanessa C</div> <div class="bvseo-answer" data-answerid="2287110"> Thank you for reaching Oster&amp;reg; Brand. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Oster products. Price may vary depending on the store. You can purchase Oster products and replacement parts at any of our retail partners. Here are the lists of our retail partners: Bed, Bath &amp;amp; Beyond, Kohl&#39;s, Amazon, Walmart, Costco, The Home Depot, BestBuy, London Drugs, Canadian Tire and Hudson&#39;s Bay. Have a great day! <div class="bvseo-author">Answered by: Oster Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-05-18</div> </div> </div> </div> <script type="text/javascript"> if (document.getElementById('bvseo-questionsSection')) { document.getElementById('bvseo-questionsSection').style.display = 'none'; } </script> <!--end-questions--> <!--begin-pagination--> <ul id="bvseo-paginationSection"> <li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.oster.com/cooking-appliances/presses-grills-griddles/griddles-grills/oster-diamondforce-10-inch-x-20-inch-nonstick-electric-griddle-with-warming-tray/SP_304441.html?bvrrp=Main_Site-en_US/questions/product/2/SP_304441.htm">Oster&reg; DiamondForce&trade; 10-Inch x 20-Inch Nonstick Electric Griddle with Warming Tray Questions - page 2</a></li> </ul> <!--end-pagination--> <ul id="BVSEO_meta" style="display:none!important"> <li data-bvseo="bvDateModified">y_2023, m_6, d_8, h_22CST</li> <li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.35</li> <li data-bvseo="cp">cp_1, bvpage1</li> <li data-bvseo="co">co_hasquestionsanswers, tq_31</li> <li data-bvseo="cf">loc_en_US, sid_SP_304441, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li> <li data-bvseo="diagnostics">clientName_oster</li> </ul> <!--end-bvseo-questions--> <ul id="BVSEOSDK_meta" style="display: none !important;"> <li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li> <li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li> <li data-bvseo="ct_st">questions, product</li> </ul>