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<div class="bvseo-question-answer" data-questionid="4467747">
<h2 class="bvseo-question">
Do you sell the steamer basket separately?
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<div class="bvseo-author">Asked by: Cooker of Rice</div>
<div class="bvseo-answer" data-answerid="3259701">
Hello, Thank you for reaching out to us. In response to your inquiry, unfortunately, the Oster&reg; DiamondForce&trade; Nonstick 6-Cup Electric Rice Cooker steaming tray is not sold separately. If you have any questions about the warranty or want to get warranty service, please contact us via our official Oster &quot;Contact Us&quot; page: https://www.oster.com/support/contact-us. We&rsquo;re available Mon.-Fri. 9 am -5 pm Eastern Time and we will be happy to assist you. Thank you and please stay safe! Oster Consumer Care
<div class="bvseo-author">Answered by: Oster Support Team</div>
<div class="bvseo-pubdate">Date published: 2024-04-24</div>
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<div class="bvseo-question-answer" data-questionid="4460989">
<h2 class="bvseo-question">
I lost the rubber valve for the lid. Where can I buy another one? Model Ckstrc6s-dm
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<div class="bvseo-author">Asked by: Catherine k</div>
<div class="bvseo-answer" data-answerid="3254704">
Hi Catherine. Thank you for reaching out to us. Kindly reach out to our retailers directly as they may have the rubber valve. On our website, please click on Support&gt;Replacement Parts and you will see the list of our retailers to reach out to. If you have any more questions, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Oster&reg; Consumer Care
<div class="bvseo-author">Answered by: Oster Support Team</div>
<div class="bvseo-pubdate">Date published: 2024-06-29</div>
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<div class="bvseo-question-answer" data-questionid="4317068">
<h2 class="bvseo-question">
How long to cook &quot;1&quot; serving. How long for &quot;2&quot;? Instructions only say 30 minutes for &quot;3&quot;.
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<div class="bvseo-author">Asked by: DonnaLT</div>
<div class="bvseo-answer" data-answerid="3169285">
Thank you for contacting Oster&reg;. We appreciate your interest with our product and we're happy to assist you with your inquiry how long to cook 1 and 2-cups of rice using the Oster&reg; DiamondForce&trade; Nonstick 6-Cup Electric Rice Cooker. Please be advised that it will take 10-15 minutes to cook the 1-cup of rice and 20-25 minutes for the 2-cups. Hope this would help. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-08-10</div>
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<div class="bvseo-question-answer" data-questionid="4188648">
<h2 class="bvseo-question">
Hello ~ Would you please advise what the ratio of uncooked rice to water is required, i.e. brown rice is 2 to 1. Your instructions don&rsquo;t specify. Also, does the rice ratio apply to other grains like barley, quinoa and fancy rices; Thai purple rice?
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<div class="bvseo-author">Asked by: CJ Silverman</div>
<div class="bvseo-answer" data-answerid="3091638">
Thank you for reaching out to Oster&reg;. We appreciate the opportunity to respond to your inquiry about the rice cooker. We will be glad to check for options to see how we can help you further. Our manual does not have any specific instruction for uncooked rice and water ratio since it will vary depending on the rice you will cook. What we can suggest is to check for cooking preparation online on your preferred rice. If you have more inquiries, you can contact us directly. Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-08-08</div>
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<div class="bvseo-question-answer" data-questionid="4075781">
<h2 class="bvseo-question">
How long does it take to switch to &ldquo;warm&rdquo; after turning it on to cook?
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<div class="bvseo-author">Asked by: GabR</div>
<div class="bvseo-answer" data-answerid="3015902">
Thank you for reaching out to Oster&reg;. We value your continued support of our product and we are glad to assist you with your inquiry. Cooking 6 Oster&reg; measuring cups of finished rice takes approximately 30 minutes. After cooking, the keep warm indicator light will illuminate. It is important to let the rice stand for 10-15 minutes of steaming without removing the lid. We hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="3952102">
<h2 class="bvseo-question">
How hot does it get? What is the preset temperature?
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<div class="bvseo-author">Asked by: Endia</div>
<div class="bvseo-answer" data-answerid="2938983">
Thank you for contacting the Oster&reg; Brand. We value your continued support in our product and are glad to answer your inquiry. When the rice is &ldquo;done&rdquo; or &ldquo;cooked&rdquo;, it is about 210&deg; F. The Keep-Warm temperature is about 170&deg; F. During the Keep-Warm period, the temperature may range between 145&deg; F and 190&deg; F. Hope this information is useful. Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-06-03</div>
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<div class="bvseo-question-answer" data-questionid="3944804">
<h2 class="bvseo-question">
Does this cook brown rice?
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<div class="bvseo-author">Asked by: Nikellada</div>
<div class="bvseo-answer" data-answerid="2933805">
Thank you for reaching out to Oster&reg;. We appreciate your interest with our product. You can cook brown rice in this Oster&reg; DiamondForce&trade; Nonstick 6-Cup Electric Rice Cooker. Hope this helps. Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-04-05</div>
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<div class="bvseo-question-answer" data-questionid="3870634">
<h2 class="bvseo-question">
We lost the measuring cup to our rice cooker. Not sure why your company wouldn&rsquo;t use standard measurements. How can I get a new cup so I can properly measure rice
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<div class="bvseo-author">Asked by: Alam</div>
<div class="bvseo-answer" data-answerid="2913373">
Thank you for contacting the Oster&reg; Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that you lost the measuring cup of your rice cooker. This is certainly not the experience we want you to have. We apologize for any inconvenience, however, the replacement parts of this unit are currently unavailable for individual sale. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. One rice cup of the Oster&reg; measuring cup included with this unit is equal to 5.33 ounces of uncooked rice. The rice cooker is capable of cooking up to 3 full &ldquo;rice cooker&rdquo; Oster&reg; measuring cups of uncooked rice, or 6 (5.33oz) Oster&reg; cups of cooked rice. Do not use instant rice with this unit. If you have any questions about the warranty or want to get warranty service, please contact us directly or fill in the &quot;Contact us&quot; link provided below so that we can provide you with a better solution. https://www.oster.com/support/contact-us Have a nice day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-05-23</div>
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