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<div class="bvseo-question-answer" data-questionid="4086726">
<h2 class="bvseo-question">
Brand new toaster and the lever doesn&rsquo;t stay down. Very disappointed. Made sure the outlet didn&rsquo;t trip and the toaster still doesn&rsquo;t work.&nbsp;
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<div class="bvseo-author">Asked by: Pjswartz</div>
<div class="bvseo-answer" data-answerid="3023125">
Thank you for reaching out to Oster. We are sorry to hear that the latch of your toaster does not stay down. No worries, we are here to help. In some cases, this is caused by a build up of crumbs in the bottom of the toaster. You may try to unplug the unit. Let it rest for few minutes and turn it upside down to see if some bread crumbs will come out. Afterwards, try using the toaster again. Also, the toaster must be plugged in to a direct wall outlet and have power running to it, otherwise the lever will not stay down. Your toaster has a year limited warranty. If this wouldn't help fix the issue, we'd like to kindly request that you contact us directly in order to help you with warranty replacement. Have a good day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-28</div>
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<div class="bvseo-question-answer" data-questionid="3200228">
<h2 class="bvseo-question">
is the 2-slice toaster non toxic? no pfoa, pfos, ptfe, etc
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<div class="bvseo-author">Asked by: charlie99</div>
<div class="bvseo-answer" data-answerid="2553227">
Thank you for reaching out to Oster&reg;. We appreciate your interest in our product. We can guarantee you that our Oster&reg; 2-Slice Toaster with Advanced Toast Technology is PTFE and PFOA free. There are no hazardous materials in this product. Hope this helps! Have a great day!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-28</div>
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<div class="bvseo-question-answer" data-questionid="2913347">
<h2 class="bvseo-question">
What does the bagel button do? On my last toaster it was for one sided toasting. On my Oster it does 2 sided toasting. Is my toaster defective?
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<div class="bvseo-author">Asked by: craigh</div>
<div class="bvseo-answer" data-answerid="2366565">
Thank you for contacting Oster&reg;! We appreciate your support and interest on our products. The bagel setting will keep the bagel toasting for a longer period of time due to it's thickness. For your toaster model, only the inner elements will light up if the bagel setting is selected. The bagel setting deactivates or lowers the power on the outer heating elements. If you have any question regarding the warranty or would like to obtain warranty service, please contact us. Thanks again!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-28</div>
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<div class="bvseo-question-answer" data-questionid="2718428">
<h2 class="bvseo-question">
instructions say that you'll smell, see smoke come out out the toaster. You'll also smell that odor while toasting your bread for a little while. Will the white smoke also come one out of the toaster?
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<div class="bvseo-author">Asked by: shawn33</div>
<div class="bvseo-answer" data-answerid="2243955">
Thank you for contacting Oster&reg;! That's good question. Yes, you are correct. The smell and light smoke you may see on the first use is from a protective coating of oil that is used during the manufacturing process. Without inserting any food into the bread slots, push the bread lever all the way down until it locks. The first toasting process will preheat the new elements and burn off any dust, which may have accumulated during storage. It is normal for this burn off to create an odor. We hope this clarifies!
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-05-06</div>
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<div class="bvseo-question-answer" data-questionid="2718341">
<h2 class="bvseo-question">
How many times do we have to let the smoke and smell come out before we can start using it?
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<div class="bvseo-author">Asked by: shawn33</div>
<div class="bvseo-answer" data-answerid="2243912">
Thank you for contacting Oster&reg;! Your toaster should be ready to use after the first toasting process which will preheat the new elements and burn off any dust.
<div class="bvseo-author">Answered by: Oster Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-02-28</div>
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